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# 001034

<table>
  <tbody>
    <tr>
      <th class="header">
        Error message
      </th>

      <td class="table-content">
        User has let the payment session expire without paying
      </td>
    </tr>

    <tr>
      <th class="header">
        Description
      </th>

      <td class="table-content">
        The user has let the payment session expire.
      </td>
    </tr>

    <tr>
      <th class="header">
        Categories
      </th>

      <td class="table-content">
        Web pay-in
      </td>
    </tr>
  </tbody>
</table>

#### Causes

This error may occur when the user doesn’t finalize the web payment within 30 minutes.

#### What to do

In such cases, the end user needs to do the payment again, without letting the session expire.

#### Example

In the example below, the end user did not confirm the direct-debit.

**`API Response`**

```json API Response
{
    "DirectDebitType": "SOFORT",
    "Id": "157432298",
    "Tag": null,
    "CreationDate": 1669990280,
    "ResultCode": "001034",
    "ResultMessage": "User has let the payment session expire without paying",
    "AuthorId": "146476890",
    "CreditedUserId": "146476890",
    "DebitedFunds": {
        "Currency": "EUR",
        "Amount": 1500
    },
    "CreditedFunds": {
        "Currency": "EUR",
        "Amount": 1488
    },
    "Fees": {
        "Currency": "EUR",
        "Amount": 12
    },
    "Status": "FAILED",
    "ExecutionDate": null,
    "Type": "PAYIN",
    "Nature": "REGULAR",
    "CreditedWalletId": "148968396",
    "DebitedWalletId": null,
    "PaymentType": "DIRECT_DEBIT",
    "ExecutionType": "WEB",
    "RedirectURL": "https://api.sandbox.mangopay.com/Content/PaylineTemplateWidget?rp=bf85f7648b344a36b7fccf56d8e68731&transactionId=157432298&token=1FXaHIwp31L4JECnR2611669990280971",
    "ReturnURL": "http://www.my-site.com/returnURL/?transactionId=157432298",
    "TemplateURL": "https://api.sandbox.mangopay.com/Content/PaylineTemplateWidget?rp=bf85f7648b344a36b7fccf56d8e68731&transactionId=157432298",
    "Culture": "EN"
}
```