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# 001403

<table>
  <tbody>
    <tr>
      <th class="header">
        Error message
      </th>

      <td class="table-content">
        The transaction cannot be refunded (max 11 months)
      </td>
    </tr>

    <tr>
      <th class="header">
        Description
      </th>

      <td class="table-content">
        The initial transaction occurred more than 11 months ago
      </td>
    </tr>

    <tr>
      <th class="header">
        Categories
      </th>

      <td class="table-content">
        Refund
      </td>
    </tr>
  </tbody>
</table>

#### Causes

This error is triggered when attempting to refund a transaction that has been made more than 11 months ago.

#### What to do

In such cases, the user wanting to make the refund can alternatively make a payout as a way to refund the payment.

#### Example

In the API response below, a refund attempt was made for a pay-in that occurred more than 11 months ago.

**`API Response`**

```json API Response
{
    "Id": "6663053",
    "Tag": "custom meta",
    "CreationDate": 1677236200,
    "AuthorId": "2294411",
    "CreditedUserId": null,
    "DebitedFunds": {
        "Currency": "EUR",
        "Amount": 100
    },
    "CreditedFunds": {
        "Currency": "EUR",
        "Amount": 100
    },
    "Fees": {
        "Currency": "EUR",
        "Amount": 0
    },
    "Status": "FAILED",
    "ResultCode": "001403 ",
    "ResultMessage": "The transaction cannot be refunded (max 11 months)",
    "ExecutionDate": null,
    "Type": "PAYOUT",
    "Nature": "REFUND",
    "InitialTransactionId": "2294458",
    "InitialTransactionType": "PAYIN",
    "InitialTransactionNature": "REGULAR",
    "DebitedWalletId": "2294421",
    "CreditedWalletId": null,
    "RefundReason": {
        "RefundReasonMessage": null,
        "RefundReasonType": "INITIALIZED_BY_CLIENT"
    }
}
```