Error messageThe bank account has been closed
DescriptionThe bank account for the mandate has been closed.
Categories

Mandate

Direct debit

Causes

This error occurs when the bank account to which the mandate is associated is closed, hence preventing any direct debit pay-ins.

What to do

In such cases, end users need to provide the new bank account details, ensuring they are correct. Then a new mandate can be created for this bank account.

Example

This error can be returned both on the Mandate object and the direct debit pay-ins made against this pay-in.

Mandate object
{
    "Scheme":"SEPA",
    "BankAccountId":"456987123",
    "BankReference":"123654",
    "Culture":"EN"
    "Id": "163263010",
    "CreationDate": 1677515037,
    "AuthorId": "157399076",
    "CreditedUserId": "157399076",",
    "DocumentURL":"https://api.sandbox.mangopay.com/public/mandates/e8a73d/d276ab3002fd4093bcfc567f79035db5/document",
    "ReturnURL":"http://www.my-site.com/returnURL/?MandateId=163262377",
    "RedirectURL":"https://api.sandbox.mangopay.com/public/mandates/e8a73d/d276ab3002fd4093bcfc567f79035db5/confirmation",
    "Id":"1040379699",
    "CreationDate":1593607447,
    "Status":"FAILED",
    "UserId":"1040374569",
    "ExecutionType":"WEB",
    "MandateType":"DIRECT_DEBIT",
    "Tag":null,
    "ResultCode":"001801",
    "ResultMessage":"The bank account has been closed"
}
Direct Debit PayIn object
{
    "Id": "15563010",
    "CreationDate": 1677515037,
    "AuthorId": "14589076",
    "CreditedUserId": "155499076",
    "Status":"FAILED",
    "ExecutionDate":null,
    "ChargeDate":1677196800,
    "Type":"PAYIN",
    "Nature":"REGULAR",
    "CreditedWalletId":"456987123",
    "DebitedWalletId":null,
    "CreditedFunds":{
        "Currency":"EUR",
        "Amount":5010
    },
    "DebitedFunds":{
        "Currency":"EUR",
        "Amount":5010
    },
    "Fees":{
        "Currency":"EUR",
        "Amount":0
    },
    "ResultCode":"001801",
    "ResultMessage":"The bank account has been closed",
    "PaymentType":"DIRECT_DEBIT",
    "ExecutionType":"DIRECT",
    "Tag":null,
    "MandateId":"14123659",
    "StatementDescriptor":"Nov2020"
}