Error messageThe client has cancelled the mandate
DescriptionThe mandate has been canceled by the platform.
Categories
Mandate

​
Causes

This error occurs when the platform cancels the mandate.

​
What to do

In such cases, the platform needs to create a new mandate if need be, and have the end user confirm it. Otherwise, it will no longer be possible to process direct debit pay-ins.

​
Example

In the example below, a the response example following a View a Mandate request on a mandate that has been cancelled by the platform.
API Response
{
    "Scheme": "SEPA",
    "BankAccountId": "151467634",
    "BankReference": "MANGOPAY-8TA5P7Z67",
    "Culture": "EN",
    "DocumentURL": "https://api.sandbox.mangopay.com/public/mandates/e8a73d/4782dc962a724ee09467def2cf4e69fd/document",
    "ReturnURL": "http://www.my-site.com/returnURL/?MandateId=156620699",
    "RedirectURL": "https://api.sandbox.mangopay.com/public/mandates/e8a73d/4782dc962a724ee09467def2cf4e69fd/confirmation",
    "Id": "156620699",
    "CreationDate": 1669040333,
    "Status": "FAILED",
    "UserId": "151452401",
    "ExecutionType": "WEB",
    "MandateType": "DIRECT_DEBIT",
    "Tag": "This is a tag for my mandate",
    "ResultCode": "001806",
    "ResultMessage": "The client has cancelled the mandate"
}