Error messageUser has let the mandate session expire without confirming
DescriptionThe mandate wasn’t confirmed and has expired
Categories
Mandate

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Causes

This error is triggered when the end user doesn’t confirm the mandate within 1 hour after the mandate creation.

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What to do

The platform has to create a new mandate request when the end user is available to accept it in a timely manner.

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Example

In the example below, the response example following a View a Mandate request on a mandate that has expired.
API response
{
    "Scheme": null,
    "BankAccountId": "151453487",
    "BankReference": null,
    "Culture": "FR",
    "DocumentURL": "https://api.sandbox.mangopay.com/public/mandates/e8a73d/5b7b0ca367b144d39670be5f76dc1b71/document",
    "ReturnURL": "http://www.my-site.com/returnURL/?MandateId=151566839",
    "RedirectURL": "https://api.sandbox.mangopay.com/public/mandates/e8a73d/5b7b0ca367b144d39670be5f76dc1b71/confirmation",
    "Id": "151566839",
    "CreationDate": 1663244376,
    "Status": "FAILED",
    "UserId": "151452401",
    "ExecutionType": "WEB",
    "MandateType": "DIRECT_DEBIT",
    "Tag": null,
    "ResultCode": "001807",
    "ResultMessage": "User has let the mandate session expire without confirming"
}