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# 001831

<table>
  <tbody>
    <tr>
      <th class="header">
        Error message
      </th>

      <td class="table-content">
        Contact the user
      </td>
    </tr>

    <tr>
      <th class="header">
        Description
      </th>

      <td class="table-content">
        The pay-in failed for an unknown reason. The end user should be contacted.
      </td>
    </tr>

    <tr>
      <th class="header">
        Categories
      </th>

      <td class="table-content">
        Mandate

        \


        Direct debit
      </td>
    </tr>
  </tbody>
</table>

#### Example

This error is returned upon making a [Create a Direct Debit PayIn](/api-reference/direct-debit-payins/create-direct-debit-payin) request.

**`API Response`**

```json API Response
{
    "Id":"3333624441",
    "CreationDate":1677717185,
    "AuthorId":"460544459",
    "CreditedUserId":"460544459",
    "Status":"FAILED",
    "ExecutionDate":null,
    "ChargeDate":1678147200,
    "Type":"PAYIN",
    "Nature":"REGULAR",
    "CreditedWalletId":"2744437637",
    "DebitedWalletId":null,
    "CreditedFunds":{
        "Currency":"EUR",
        "Amount":10599
    },
    "DebitedFunds":{
        "Currency":"EUR",
        "Amount":10599
    },
    "Fees":{
        "Currency":"EUR",
        "Amount":0
    },
    "ResultCode":"001831",
    "ResultMessage":"Contact the user",
    "PaymentType":"DIRECT_DEBIT",
    "ExecutionType":"DIRECT",
    "Tag":null,
    "MandateId":"279944444",
    "StatementDescriptor":"Nov2021"
```