001835
Error message | The mandate has expired |
---|---|
Description | The pay-in failed because the corresponding mandate is expired. |
Categories | Mandate |
Causes
This error is triggered when no collection attempts were made against the mandate for over 24 months. As a result, it has expired, is inactive, and no further collections can be taken against it.
What to do
In such cases, the platform needs to contact the end user to set up a new mandate.
Example
In the API response below, a View a Mandate call was made to an expired Mandate.
API Response
{
"Scheme":"SEPA",
"BankAccountId":"745446176",
"BankReference":null,
"Culture":"FR",
"DocumentURL":"document ur",
"ReturnURL":"returnURL",
"RedirectURL":"redirectURL",
"Id":"7444896186",
"CreationDate":1571067783,
"Status":"EXPIRED",
"UserId":"360986676",
"ExecutionType":"WEB",
"MandateType":"DIRECT_DEBIT",
"Tag":null,
"ResultCode":"001835 ",
"ResultMessage":"The mandate has expired"
}
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