ResourcesError handlingError codes

1835

Error messageThe mandate has expired
DescriptionThe pay-in failed because the corresponding mandate is expired.
Categories
Mandate

Causes

This error is triggered when no collection attempts were made against the mandate for over 24 months. As a result, it has expired, is inactive, and no further collections can be taken against it.

What to do

In such cases, the platform needs to contact the end user to set up a new mandate.

Example

In the API response below, a View a Mandate call was made to an expired Mandate.

API Response
1{
2    "Scheme":"SEPA",
3    "BankAccountId":"745446176",
4    "BankReference":null,
5    "Culture":"FR",
6    "DocumentURL":"document ur",
7    "ReturnURL":"returnURL",
8    "RedirectURL":"redirectURL",
9    "Id":"7444896186",
10    "CreationDate":1571067783,
11    "Status":"EXPIRED",
12    "UserId":"360986676",
13    "ExecutionType":"WEB",
14    "MandateType":"DIRECT_DEBIT",
15    "Tag":null,
16    "ResultCode":"001835 ",
17    "ResultMessage":"The mandate has expired"
18}