001835
Error message | The mandate has expired |
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Description | The pay-in failed because the corresponding mandate is expired. |
Categories | Mandate |
Causes
This error is triggered when no collection attempts were made against the mandate for over 24 months. As a result, it has expired, is inactive, and no further collections can be taken against it.
What to do
In such cases, the platform needs to contact the end user to set up a new mandate.
Example
In the API response below, a View a Mandate call was made to an expired Mandate.
API Response
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