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Error messageThe mandate has expired
DescriptionThe pay-in failed because the corresponding mandate is expired.
Categories
Mandate

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Causes

This error is triggered when no collection attempts were made against the mandate for over 24 months. As a result, it has expired, is inactive, and no further collections can be taken against it.

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What to do

In such cases, the platform needs to contact the end user to set up a new mandate.

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Example

In the API response below, a View a Mandate call was made to an expired Mandate.
API Response
{
    "Scheme":"SEPA",
    "BankAccountId":"745446176",
    "BankReference":null,
    "Culture":"FR",
    "DocumentURL":"document ur",
    "ReturnURL":"returnURL",
    "RedirectURL":"redirectURL",
    "Id":"7444896186",
    "CreationDate":1571067783,
    "Status":"EXPIRED",
    "UserId":"360986676",
    "ExecutionType":"WEB",
    "MandateType":"DIRECT_DEBIT",
    "Tag":null,
    "ResultCode":"001835 ",
    "ResultMessage":"The mandate has expired"
}