Error messageLost Card
DescriptionThe pay-in failed because the issuing bank declared the card as lost.
Categories

Card

Fraud policy

Pay-in

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Causes

This error occurs when the issuing bank deactivates the card. It’s usually because there have been too many payments made (or attempted).

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What to do

In such cases, if end users did not declare their card as lost, they need to contact their bank to unblock the situation.

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Example

API Response
{
    "Id": "159835521",
    "Tag": "Created using MANGOPAY API Collection Postman",
    "CreationDate": 1673530031,
    "AuthorId": "146476890",
    "CreditedUserId": "146476890",
    "DebitedFunds": {
        "Currency": "EUR",
        "Amount": 1500
    },
    "CreditedFunds": {
        "Currency": "EUR",
        "Amount": 1500
    },
    "Fees": {
        "Currency": "EUR",
        "Amount": 0
    },
    "Status": "FAILED",
    "ResultCode": "008002",
    "ResultMessage": "Lost Card",
    "ExecutionDate": null,
    "Type": "PAYIN",
    "Nature": "REGULAR",
    "CreditedWalletId": "148968396",
    "DebitedWalletId": null,
    "PaymentType": "CARD",
    "ExecutionType": "DIRECT",
    "SecureMode": "DEFAULT",
    "CardId": "156285393",
    "SecureModeReturnURL": "https://docs.mangopay.com/please-ignore?transactionId=159835521",
    "SecureModeRedirectURL": null,
    "SecureModeNeeded": false,
    "Culture": "EN",
    "SecurityInfo": {
        "AVSResult": "NO_CHECK"
    },
    "StatementDescriptor": "MANGOPAY",
    "BrowserInfo": {
        "AcceptHeader": "text/html, application/xhtml+xml, application/xml;q=0.9, /;q=0.8",
        "JavaEnabled": true,
        "Language": "FR-FR",
        "ColorDepth": 4,
        "ScreenHeight": 1800,
        "ScreenWidth": 400,
        "TimeZoneOffset": 60,
        "UserAgent": "Mozilla/5.0 (iPhone; CPU iPhone OS 13_6_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Mobile/15E148",
        "JavascriptEnabled": true
    },
    "IpAddress": "a8db:214a:b875:2a0a:b02f:fed6:396a:0cdb",
    "Requested3DSVersion": null,
    "Applied3DSVersion": "V2_1",
    "RecurringPayinRegistrationId": null
}