008002
Error message | Lost Card |
---|---|
Description | The pay-in failed because the issuing bank declared the card as lost. |
Categories | Card Fraud policy Pay-in |
Causes
This error occurs when the issuing bank deactivates the card. It’s usually because there have been too many payments made (or attempted).
What to do
In such cases, if end users did not declare their card as lost, they need to contact their bank to unblock the situation.
Example
API Response
{
"Id": "159835521",
"Tag": "Created using MANGOPAY API Collection Postman",
"CreationDate": 1673530031,
"AuthorId": "146476890",
"CreditedUserId": "146476890",
"DebitedFunds": {
"Currency": "EUR",
"Amount": 1500
},
"CreditedFunds": {
"Currency": "EUR",
"Amount": 1500
},
"Fees": {
"Currency": "EUR",
"Amount": 0
},
"Status": "FAILED",
"ResultCode": "008002",
"ResultMessage": "Lost Card",
"ExecutionDate": null,
"Type": "PAYIN",
"Nature": "REGULAR",
"CreditedWalletId": "148968396",
"DebitedWalletId": null,
"PaymentType": "CARD",
"ExecutionType": "DIRECT",
"SecureMode": "DEFAULT",
"CardId": "156285393",
"SecureModeReturnURL": "https://docs.mangopay.com/please-ignore?transactionId=159835521",
"SecureModeRedirectURL": null,
"SecureModeNeeded": false,
"Culture": "EN",
"SecurityInfo": {
"AVSResult": "NO_CHECK"
},
"StatementDescriptor": "MANGOPAY",
"BrowserInfo": {
"AcceptHeader": "text/html, application/xhtml+xml, application/xml;q=0.9, /;q=0.8",
"JavaEnabled": true,
"Language": "FR-FR",
"ColorDepth": 4,
"ScreenHeight": 1800,
"ScreenWidth": 400,
"TimeZoneOffset": 60,
"UserAgent": "Mozilla/5.0 (iPhone; CPU iPhone OS 13_6_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Mobile/15E148",
"JavascriptEnabled": true
},
"IpAddress": "a8db:214a:b875:2a0a:b02f:fed6:396a:0cdb",
"Requested3DSVersion": null,
"Applied3DSVersion": "V2_1",
"RecurringPayinRegistrationId": null
}
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