ResourcesError handlingError codes

008002

Error messageLost Card
DescriptionThe pay-in failed because the issuing bank declared the card as lost.
Categories
Card

Fraud policy

Pay-in

Causes

This error occurs when the issuing bank deactivates the card. It’s usually because there have been too many payments made (or attempted).

What to do

In such cases, if end users did not declare their card as lost, they need to contact their bank to unblock the situation.

Example

API Response
1{
2    "Id": "159835521",
3    "Tag": "Created using MANGOPAY API Collection Postman",
4    "CreationDate": 1673530031,
5    "AuthorId": "146476890",
6    "CreditedUserId": "146476890",
7    "DebitedFunds": {
8        "Currency": "EUR",
9        "Amount": 1500
10    },
11    "CreditedFunds": {
12        "Currency": "EUR",
13        "Amount": 1500
14    },
15    "Fees": {
16        "Currency": "EUR",
17        "Amount": 0
18    },
19    "Status": "FAILED",
20    "ResultCode": "008002",
21    "ResultMessage": "Lost Card",
22    "ExecutionDate": null,
23    "Type": "PAYIN",
24    "Nature": "REGULAR",
25    "CreditedWalletId": "148968396",
26    "DebitedWalletId": null,
27    "PaymentType": "CARD",
28    "ExecutionType": "DIRECT",
29    "SecureMode": "DEFAULT",
30    "CardId": "156285393",
31    "SecureModeReturnURL": "http://example.com?transactionId=159835521",
32    "SecureModeRedirectURL": null,
33    "SecureModeNeeded": false,
34    "Culture": "EN",
35    "SecurityInfo": {
36        "AVSResult": "NO_CHECK"
37    },
38    "StatementDescriptor": "MANGOPAY",
39    "BrowserInfo": {
40        "AcceptHeader": "text/html, application/xhtml+xml, application/xml;q=0.9, /;q=0.8",
41        "JavaEnabled": true,
42        "Language": "FR-FR",
43        "ColorDepth": 4,
44        "ScreenHeight": 1800,
45        "ScreenWidth": 400,
46        "TimeZoneOffset": 60,
47        "UserAgent": "Mozilla/5.0 (iPhone; CPU iPhone OS 13_6_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Mobile/15E148",
48        "JavascriptEnabled": true
49    },
50    "IpAddress": "a8db:214a:b875:2a0a:b02f:fed6:396a:0cdb",
51    "Requested3DSVersion": null,
52    "Applied3DSVersion": "V2_1",
53    "RecurringPayinRegistrationId": null
54}