Error messageTransaction refused due to blocked GB account
DescriptionThe payout cannot be performed because the target GB bank account is blocked.
Categories

Payout

Fraud policy

Causes

This error is triggered when attempting to make a payout to a GB bank account that has been blocked by Mangopay’s teams.

What to do

In such cases, the user can create a different bank account which is authorized.

If there seems to be no reason for the bank account to be blocked, platforms can contact Mangopay’s Support team to review the situation.

Example

In the example below, a payout was made to a blocked GB bank account.

API Response
{
    "ModeRequested":"STANDARD",
    "ModeApplied":"STANDARD",
    "FallbackReason":null,
    "EndToEndId":"a26f32ddc7da46849878d7ad9557378b",
    "Id":"6658662",
    "Tag":"Custom meta",
    "CreationDate":1677146900,
    "AuthorId":"6658648",
    "CreditedUserId":null,
    "DebitedFunds":{
        "Currency":"EUR",
        "Amount":4900
    },
    "CreditedFunds":{
        "Currency":"EUR",
        "Amount":4900
    },
    "Fees":{
        "Currency":"EUR",
        "Amount":0
    },
    "Status":"FAILED",
    "ResultCode":"008516",
    "ResultMessage":"Transaction refused due to blocked GB account",
    "ExecutionDate":null,
    "Type":"PAYOUT",
    "Nature":"REGULAR",
    "CreditedWalletId":null,
    "DebitedWalletId":"6658649",
    "PaymentType":"BANK_WIRE",
    "BankAccountId":"6658660",
    "BankWireRef":"Ref156489"
}