Error messageUser blocked by Fraud policy
DescriptionThe user has been blocked because of Mangopay’s anti-fraud rules.
Categories
Fraud policy

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Causes

This error occurs when the end user was blocked by Mangopay’s team because a fraudulent behavior or a compliance risk is suspected.

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What to do

Take advantage of the View a User Regulatory Status endpoint to get the ActionCode for the blocked user. From there, you can refer to the Blocked users article to know what to do next.

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Examples

If a transaction fails because the user is blocked, the corresponding ResultCode and ResultMessage will be available in the response.
Pay-in failed due to a blocked user
{
    "Id":"6662123",
    "Tag":"create a payin card web",
    "CreationDate":1672714878,
    "AuthorId":"6662060",
    "CreditedUserId":"6662060",
    "DebitedFunds":{
        "Currency":"EUR",
        "Amount":100
    },
    "CreditedFunds":{
        "Currency":"EUR",
        "Amount":100
    },
    "Fees":{
        "Currency":"EUR",
        "Amount":0
    },
    "Status":"FAILED",
    "ResultCode":"008700",
    "ResultMessage":"User blocked by Fraud policy",
    "ExecutionDate":null,
    "Type":"PAYIN",
    "Nature":"REGULAR",
    "CreditedWalletId":"6662065",
    "DebitedWalletId":null,
    "PaymentType":"CARD",
    "ExecutionType":"WEB",
    "RedirectURL":null,
    "ReturnURL":"http://mango.hb.com/returnurl/?check=payin&transactionId=6662123",
    "TemplateURL":"https://test-api.mangopay.com/Content/PaylineTemplateWidget?rp=e01839198a6b4cb08121eca61f7b601c&transactionId=6662123",
    "CardType":"CB_VISA_MASTERCARD",
    "Culture":"FR",
    "SecureMode":"DEFAULT",
    "Billing":{
        "FirstName":"John",
        "LastName":"Doe",
        "Address":{
            "AddressLine1":"3 rue de Mangopay",
            "AddressLine2":null,
            "City":"Paris",
            "Region":"Ile de France",
            "PostalCode":"75009",
            "Country":"FR"
        }
    },
    "Shipping":{
        "FirstName":"John",
        "LastName":"Doe",
        "Address":{
            "AddressLine1":"3 rue de Mangopay",
            "AddressLine2":null,
            "City":"Paris",
            "Region":"Ile de France",
            "PostalCode":"75009",
            "Country":"FR"
        }
    },
    "StatementDescriptor":"invoice 1"
}
Payout failed due to a blocked user
{
    "Id":"6662096",
    "Tag":null,
    "CreationDate":1672714845,
    "AuthorId":"6661948",
    "CreditedUserId":null,
    "DebitedFunds":{
        "Currency":"EUR",
        "Amount":100
    },
    "CreditedFunds":{
        "Currency":"EUR",
        "Amount":100
    },
    "Fees":{
        "Currency":"EUR",
        "Amount":0
    },
    "Status":"FAILED",
    "ResultCode":"008700",
    "ResultMessage":"User blocked by Fraud policy",
    "ExecutionDate":null,
    "Type":"PAYOUT",
    "Nature":"REGULAR",
    "CreditedWalletId":null,
    "DebitedWalletId":"6661978",
    "PaymentType":"BANK_WIRE",
    "BankAccountId":"6662077",
    "BankWireRef":"[Block User] Block on transaction types"
}