008700
Error message | User blocked by Fraud policy |
---|---|
Description | The user has been blocked because of Mangopay’s anti-fraud rules. |
Categories | Fraud policy |
Causes
This error occurs when the end user was blocked by Mangopay’s team because a fraudulent behavior or a compliance risk is suspected.
What to do
Take advantage of the View a User Regulatory Status endpoint to get the ActionCode
for the blocked user. From there, you can refer to the Blocked users article to know what to do next.
Examples
If a transaction fails because the user is blocked, the corresponding ResultCode
and ResultMessage
will be available in the response.
Pay-in failed due to a blocked user
{
"Id":"6662123",
"Tag":"create a payin card web",
"CreationDate":1672714878,
"AuthorId":"6662060",
"CreditedUserId":"6662060",
"DebitedFunds":{
"Currency":"EUR",
"Amount":100
},
"CreditedFunds":{
"Currency":"EUR",
"Amount":100
},
"Fees":{
"Currency":"EUR",
"Amount":0
},
"Status":"FAILED",
"ResultCode":"008700",
"ResultMessage":"User blocked by Fraud policy",
"ExecutionDate":null,
"Type":"PAYIN",
"Nature":"REGULAR",
"CreditedWalletId":"6662065",
"DebitedWalletId":null,
"PaymentType":"CARD",
"ExecutionType":"WEB",
"RedirectURL":null,
"ReturnURL":"http://mango.hb.com/returnurl/?check=payin&transactionId=6662123",
"TemplateURL":"https://test-api.mangopay.com/Content/PaylineTemplateWidget?rp=e01839198a6b4cb08121eca61f7b601c&transactionId=6662123",
"CardType":"CB_VISA_MASTERCARD",
"Culture":"FR",
"SecureMode":"DEFAULT",
"Billing":{
"FirstName":"John",
"LastName":"Doe",
"Address":{
"AddressLine1":"3 rue de Mangopay",
"AddressLine2":null,
"City":"Paris",
"Region":"Ile de France",
"PostalCode":"75009",
"Country":"FR"
}
},
"Shipping":{
"FirstName":"John",
"LastName":"Doe",
"Address":{
"AddressLine1":"3 rue de Mangopay",
"AddressLine2":null,
"City":"Paris",
"Region":"Ile de France",
"PostalCode":"75009",
"Country":"FR"
}
},
"StatementDescriptor":"invoice 1"
}
Payout failed due to a blocked user
{
"Id":"6662096",
"Tag":null,
"CreationDate":1672714845,
"AuthorId":"6661948",
"CreditedUserId":null,
"DebitedFunds":{
"Currency":"EUR",
"Amount":100
},
"CreditedFunds":{
"Currency":"EUR",
"Amount":100
},
"Fees":{
"Currency":"EUR",
"Amount":0
},
"Status":"FAILED",
"ResultCode":"008700",
"ResultMessage":"User blocked by Fraud policy",
"ExecutionDate":null,
"Type":"PAYOUT",
"Nature":"REGULAR",
"CreditedWalletId":null,
"DebitedWalletId":"6661978",
"PaymentType":"BANK_WIRE",
"BankAccountId":"6662077",
"BankWireRef":"[Block User] Block on transaction types"
}
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