ResourcesError handlingError codes

008700

Error messageUser blocked by Fraud policy
DescriptionThe user has been blocked because of Mangopay’s anti-fraud rules.
Categories
Fraud policy

Causes

This error occurs when the end user was blocked by Mangopay’s team because a fraudulent behavior or a compliance risk is suspected.

What to do

Take advantage of the View a User Regulatory Status endpoint to get the ActionCode for the blocked user. From there, you can refer to the Blocked users article to know what to do next.

Examples

If a transaction fails because the user is blocked, the corresponding ResultCode and ResultMessage will be available in the response.

Pay-in failed due to a blocked user
1{
2    "Id":"6662123",
3    "Tag":"create a payin card web",
4    "CreationDate":1672714878,
5    "AuthorId":"6662060",
6    "CreditedUserId":"6662060",
7    "DebitedFunds":{
8        "Currency":"EUR",
9        "Amount":100
10    },
11    "CreditedFunds":{
12        "Currency":"EUR",
13        "Amount":100
14    },
15    "Fees":{
16        "Currency":"EUR",
17        "Amount":0
18    },
19    "Status":"FAILED",
20    "ResultCode":"008700",
21    "ResultMessage":"User blocked by Fraud policy",
22    "ExecutionDate":null,
23    "Type":"PAYIN",
24    "Nature":"REGULAR",
25    "CreditedWalletId":"6662065",
26    "DebitedWalletId":null,
27    "PaymentType":"CARD",
28    "ExecutionType":"WEB",
29    "RedirectURL":null,
30    "ReturnURL":"http://mango.hb.com/returnurl/?check=payin&transactionId=6662123",
31    "TemplateURL":"https://test-api.mangopay.com/Content/PaylineTemplateWidget?rp=e01839198a6b4cb08121eca61f7b601c&transactionId=6662123",
32    "CardType":"CB_VISA_MASTERCARD",
33    "Culture":"FR",
34    "SecureMode":"DEFAULT",
35    "Billing":{
36        "FirstName":"John",
37        "LastName":"Doe",
38        "Address":{
39            "AddressLine1":"3 rue de Mangopay",
40            "AddressLine2":null,
41            "City":"Paris",
42            "Region":"Ile de France",
43            "PostalCode":"75009",
44            "Country":"FR"
45        }
46    },
47    "Shipping":{
48        "FirstName":"John",
49        "LastName":"Doe",
50        "Address":{
51            "AddressLine1":"3 rue de Mangopay",
52            "AddressLine2":null,
53            "City":"Paris",
54            "Region":"Ile de France",
55            "PostalCode":"75009",
56            "Country":"FR"
57        }
58    },
59    "StatementDescriptor":"invoice 1"
60}
Payout failed due to a blocked user
1{
2    "Id":"6662096",
3    "Tag":null,
4    "CreationDate":1672714845,
5    "AuthorId":"6661948",
6    "CreditedUserId":null,
7    "DebitedFunds":{
8        "Currency":"EUR",
9        "Amount":100
10    },
11    "CreditedFunds":{
12        "Currency":"EUR",
13        "Amount":100
14    },
15    "Fees":{
16        "Currency":"EUR",
17        "Amount":0
18    },
19    "Status":"FAILED",
20    "ResultCode":"008700",
21    "ResultMessage":"User blocked by Fraud policy",
22    "ExecutionDate":null,
23    "Type":"PAYOUT",
24    "Nature":"REGULAR",
25    "CreditedWalletId":null,
26    "DebitedWalletId":"6661978",
27    "PaymentType":"BANK_WIRE",
28    "BankAccountId":"6662077",
29    "BankWireRef":"[Block User] Block on transaction types"
30}