Error messagePSP technical error
DescriptionThe pay-in failed due to a technical error linked to the PSP.
Categories
Pay-in

​
Causes

This error may occur when:

  • Card is not supported by Mangopay
  • Amount is higher than the maximum amount per transaction
  • Operation doesn’t fit the platform’s Mangopay account settings
  • Use of a non-3DSecure test card for a payment that requires 3DSecure
  • The Client’s technical email is more than 40 characters long.

​
Example

API Response
{

    "Id":"334555553",

    "Tag":"Custom meta",

    "CreationDate":1678085370,

    "AuthorId":"2046884555",

    "CreditedUserId":"2046884555",

    "DebitedFunds":{

        "Currency":"EUR",

        "Amount":2010

    },

    "CreditedFunds":{

        "Currency":"EUR",

        "Amount":2010

    },

    "Fees":{

        "Currency":"EUR",

        "Amount":0

    },

    "Status":"FAILED",

    "ResultCode":"009199",

    "ResultMessage":"PSP technical error",

    "ExecutionDate":null,

    "Type":"PAYIN",

    "Nature":"REGULAR",

    "CreditedWalletId":"2046886666",

    "DebitedWalletId":null,

    "PaymentType":"CARD",

    "ExecutionType":"DIRECT",

    "SecureMode":"DEFAULT",

    "CardId":"3347333299",

    "SecureModeReturnURL":"https://return url",

    "SecureModeRedirectURL":null,

    "SecureModeNeeded":false,

    "Culture":"FR",

    "SecurityInfo":{

        "AVSResult":"NO_CHECK"

    },

    "StatementDescriptor":"542514449",

    "BrowserInfo":{

        "AcceptHeader":"*/*",

        "JavaEnabled":false,

        "Language":"fr-FR",

        "ColorDepth":32,

        "ScreenHeight":2177,

        "ScreenWidth":1080,

        "TimeZoneOffset":60,

        "UserAgent":"user agent",

        "JavascriptEnabled":true

    },

    "IpAddress":"IPV6",

    "Requested3DSVersion":"V2_1",

    "Applied3DSVersion":"V2_1",

    "RecurringPayinRegistrationId":null

}

​
Testing

This error can be tested in Sandbox by using the 33394 value for the debited funds Amount parameter. After clicking on the RedirectURL, viewing the pay-in will display the 009199 error as in the example below.

API response
{

    "Id": "193083958",

    "Tag": "Created using Mangopay API Collection Postman",

    "CreationDate": 1686214068,

    "AuthorId": "192822811",

    "CreditedUserId": "192822811",

    "DebitedFunds": {

        "Currency": "EUR",

        "Amount": 33394

    },

    "CreditedFunds": {

        "Currency": "EUR",

        "Amount": 32394

    },

    "Fees": {

        "Currency": "EUR",

        "Amount": 1000

    },

    "Status": "FAILED",

    "ResultCode": "009199",

    "ResultMessage": "PSP technical error",

    "ExecutionDate": null,

    "Type": "PAYIN",

    "Nature": "REGULAR",

    "CreditedWalletId": "192822814",

    "DebitedWalletId": null,

    "PaymentType": "CARD",

    "ExecutionType": "WEB",

    "RedirectURL": "https://api.sandbox.mangopay.com/Content/PaylineTemplateWidget?rp=9e1a7f4a393743808403412017f486da&transactionId=193083958&token=1XFzi05OPIWB9tmvd3221686214069109",

    "ReturnURL": "https://mangopay.com/docs/please-ignore?transactionId=193083958",

    "TemplateURL": "https://api.sandbox.mangopay.com/Content/PaylineTemplateWidget?rp=9e1a7f4a393743808403412017f486da&transactionId=193083958",

    "CardType": "CB_VISA_MASTERCARD",

    "Culture": "EN",

    "SecureMode": "DEFAULT",

    "Billing": {

        "FirstName": "Norval",

        "LastName": "Gerlach",

        "Address": {

            "AddressLine1": "7973 Hayes Islands",

            "AddressLine2": "Runolfsson Dale",

            "City": "Paris",

            "Region": "Ile-de-France",

            "PostalCode": "75001",

            "Country": "FR"

        }

    },

    "Shipping": {

        "FirstName": "Norval",

        "LastName": "Gerlach",

        "Address": {

            "AddressLine1": "7973 Hayes Islands",

            "AddressLine2": "Runolfsson Dale",

            "City": "Paris",

            "Region": "Ile-de-France",

            "PostalCode": "75001",

            "Country": "FR"

        }

    },

    "StatementDescriptor": null

}

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