Error messageBank technical error
DescriptionThe Bank has denied the payment for unknown reasons.
Categories
Pay-in

Example

API Response
{
    "Id":"78815559",
    "Tag":"custom meta",
    "CreationDate":1574158525,
    "AuthorId":"788094405",
    "CreditedUserId":"53644464",
    "DebitedFunds":{
        "Currency":"EUR",
        "Amount":2400
    },
    "CreditedFunds":{
        "Currency":"EUR",
        "Amount":2400
    },
    "Fees":{
        "Currency":"EUR",
        "Amount":0
    },
    "Status":"FAILED",
    "ResultCode":"009499",
    "ResultMessage":"Bank technical error",
    "ExecutionDate":null,
    "Type":"PAYIN",
    "Nature":"REGULAR",
    "CreditedWalletId":"784492207",
    "DebitedWalletId":null,
    "PaymentType":"CARD",
    "ExecutionType":"DIRECT",
    "SecureMode":"FORCE",
    "CardId":"788112118",
    "SecureModeReturnURL":"http://returnurl",
    "SecureModeRedirectURL":null,
    "SecureModeNeeded":false,
    "Culture":"EN",
    "SecurityInfo":{
        "AVSResult":"NO_CHECK"
    },
    "StatementDescriptor":"Mangopay",
    "BrowserInfo":null,
    "IpAddress":null,
    "Requested3DSVersion":null,
    "Applied3DSVersion":null,
    "RecurringPayinRegistrationId":null
}

Testing

This error can be tested in Sandbox by using the 33391 value for the debited funds Amount parameter. After clicking on the RedirectURL, viewing the pay-in will display the 009499 error as in the example below.

API response
{
    "Id": "193084620",
    "Tag": "Created using Mangopay API Collection Postman",
    "CreationDate": 1686214552,
    "AuthorId": "192822811",
    "CreditedUserId": "192822811",
    "DebitedFunds": {
        "Currency": "EUR",
        "Amount": 33391
    },
    "CreditedFunds": {
        "Currency": "EUR",
        "Amount": 32391
    },
    "Fees": {
        "Currency": "EUR",
        "Amount": 1000
    },
    "Status": "FAILED",
    "ResultCode": "009499",
    "ResultMessage": "Bank technical error",
    "ExecutionDate": null,
    "Type": "PAYIN",
    "Nature": "REGULAR",
    "CreditedWalletId": "192822814",
    "DebitedWalletId": null,
    "PaymentType": "CARD",
    "ExecutionType": "WEB",
    "RedirectURL": "https://api.sandbox.mangopay.com/Content/PaylineTemplateWidget?rp=9ed6b0b27bf04eaeba394276d281bf44&transactionId=193084620&token=1xAZQ1vnRzgy53FeX2201686214553104",
    "ReturnURL": "https://mangopay.com/docs/please-ignore?transactionId=193084620",
    "TemplateURL": "https://api.sandbox.mangopay.com/Content/PaylineTemplateWidget?rp=9ed6b0b27bf04eaeba394276d281bf44&transactionId=193084620",
    "CardType": "CB_VISA_MASTERCARD",
    "Culture": "EN",
    "SecureMode": "DEFAULT",
    "Billing": {
        "FirstName": "Norval",
        "LastName": "Gerlach",
        "Address": {
            "AddressLine1": "7973 Hayes Islands",
            "AddressLine2": "Runolfsson Dale",
            "City": "Paris",
            "Region": "Ile-de-France",
            "PostalCode": "75001",
            "Country": "FR"
        }
    },
    "Shipping": {
        "FirstName": "Norval",
        "LastName": "Gerlach",
        "Address": {
            "AddressLine1": "7973 Hayes Islands",
            "AddressLine2": "Runolfsson Dale",
            "City": "Paris",
            "Region": "Ile-de-France",
            "PostalCode": "75001",
            "Country": "FR"
        }
    },
    "StatementDescriptor": null
}