Error messageTransaction refused by the bank (Do not honor)
DescriptionThe transaction has been refused due to restrictions on the issuing bank side.
Categories
Refused transaction

Causes

This error may occur when:

  • There aren’t sufficient funds on the bank account.
  • The maximum amount spent per month has been reached on this card.
  • The maximum amount spent on the internet per month has been reached on this card.

What to do

In such cases, end users can:

  • Retry the transaction.
  • Check their card expiry date and bank limits
  • Contact their bank for more information regarding the refusal.

Testing

It is possible to test this error by using the 33305 value for the debited funds Amount parameter.

API Response
{
    "Id": "163623830",
    "Tag": "Created using MANGOPAY API Collection Postman",
    "CreationDate": 1677852686,
    "AuthorId": "146476890",
    "CreditedUserId": "146476890",
    "DebitedFunds": {
        "Currency": "EUR",
        "Amount": 33305
    },
    "CreditedFunds": {
        "Currency": "EUR",
        "Amount": 33215
    },
    "Fees": {
        "Currency": "EUR",
        "Amount": 90
    },
    "Status": "FAILED",
    "ResultCode": "101101",
    "ResultMessage": "Transaction refused by the bank (Do not honor)",
    "ExecutionDate": null,
    "Type": "PAYIN",
    "Nature": "REGULAR",
    "CreditedWalletId": "148968396",
    "DebitedWalletId": null,
    "PaymentType": "CARD",
    "ExecutionType": "DIRECT",
    "SecureMode": "DEFAULT",
    "CardId": "156285393",
    "SecureModeReturnURL": "https://docs.mangopay.com/please-ignore?transactionId=163623830",
    "SecureModeRedirectURL": null,
    "SecureModeNeeded": false,
    "Culture": "EN",
    "SecurityInfo": {
        "AVSResult": "NO_CHECK"
    },
    "StatementDescriptor": "MANGOPAY",
    "BrowserInfo": {
        "AcceptHeader": "text/html, application/xhtml+xml, application/xml;q=0.9, /;q=0.8",
        "JavaEnabled": true,
        "Language": "FR-FR",
        "ColorDepth": 4,
        "ScreenHeight": 1800,
        "ScreenWidth": 400,
        "TimeZoneOffset": 60,
        "UserAgent": "Mozilla/5.0 (iPhone; CPU iPhone OS 13_6_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Mobile/15E148",
        "JavascriptEnabled": true
    },
    "IpAddress": "8c57:77af:c048:ff8b:439b:158f:8cc5:672f",
    "Billing": {
        "FirstName": "Chloe",
        "LastName": "Dibbert",
        "Address": {
            "AddressLine1": "92504 Desmond Orchard",
            "AddressLine2": "Lynch Club",
            "City": "Paris",
            "Region": "Ile-de-France",
            "PostalCode": "75001",
            "Country": "FR"
        }
    },
    "Shipping": {
        "FirstName": "Roberto",
        "LastName": "Davis",
        "Address": {
            "AddressLine1": "464 Eric Corner",
            "AddressLine2": "Maverick Street",
            "City": "Paris",
            "Region": "Ile-de-France",
            "PostalCode": "75001",
            "Country": "FR"
        }
    },
    "Requested3DSVersion": null,
    "Applied3DSVersion": "V2_1",
    "RecurringPayinRegistrationId": null
}