Error messageTransaction refused by the bank (Do not honor)
DescriptionThe transaction has been refused due to restrictions on the issuing bank side.
Categories
Refused transaction

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Causes

This error may occur when:
  • There aren’t sufficient funds on the bank account.
  • The maximum amount spent per month has been reached on this card.
  • The maximum amount spent on the internet per month has been reached on this card.

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What to do

In such cases, end users can:
  • Retry the transaction.
  • Check their card expiry date and bank limits
  • Contact their bank for more information regarding the refusal.

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Testing

It is possible to test this error by using the 33305 value for the debited funds Amount parameter.
API Response
{
    "Id": "163623830",
    "Tag": "Created using MANGOPAY API Collection Postman",
    "CreationDate": 1677852686,
    "AuthorId": "146476890",
    "CreditedUserId": "146476890",
    "DebitedFunds": {
        "Currency": "EUR",
        "Amount": 33305
    },
    "CreditedFunds": {
        "Currency": "EUR",
        "Amount": 33215
    },
    "Fees": {
        "Currency": "EUR",
        "Amount": 90
    },
    "Status": "FAILED",
    "ResultCode": "101101",
    "ResultMessage": "Transaction refused by the bank (Do not honor)",
    "ExecutionDate": null,
    "Type": "PAYIN",
    "Nature": "REGULAR",
    "CreditedWalletId": "148968396",
    "DebitedWalletId": null,
    "PaymentType": "CARD",
    "ExecutionType": "DIRECT",
    "SecureMode": "DEFAULT",
    "CardId": "156285393",
    "SecureModeReturnURL": "https://docs.mangopay.com/please-ignore?transactionId=163623830",
    "SecureModeRedirectURL": null,
    "SecureModeNeeded": false,
    "Culture": "EN",
    "SecurityInfo": {
        "AVSResult": "NO_CHECK"
    },
    "StatementDescriptor": "MANGOPAY",
    "BrowserInfo": {
        "AcceptHeader": "text/html, application/xhtml+xml, application/xml;q=0.9, /;q=0.8",
        "JavaEnabled": true,
        "Language": "FR-FR",
        "ColorDepth": 4,
        "ScreenHeight": 1800,
        "ScreenWidth": 400,
        "TimeZoneOffset": 60,
        "UserAgent": "Mozilla/5.0 (iPhone; CPU iPhone OS 13_6_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Mobile/15E148",
        "JavascriptEnabled": true
    },
    "IpAddress": "8c57:77af:c048:ff8b:439b:158f:8cc5:672f",
    "Billing": {
        "FirstName": "Chloe",
        "LastName": "Dibbert",
        "Address": {
            "AddressLine1": "92504 Desmond Orchard",
            "AddressLine2": "Lynch Club",
            "City": "Paris",
            "Region": "Île-de-France",
            "PostalCode": "75001",
            "Country": "FR"
        }
    },
    "Shipping": {
        "FirstName": "Roberto",
        "LastName": "Davis",
        "Address": {
            "AddressLine1": "464 Eric Corner",
            "AddressLine2": "Maverick Street",
            "City": "Paris",
            "Region": "Île-de-France",
            "PostalCode": "75001",
            "Country": "FR"
        }
    },
    "Requested3DSVersion": null,
    "Applied3DSVersion": "V2_1",
    "RecurringPayinRegistrationId": null
}