ResourcesError handlingError codes

101301

Error messageSecureMode: 3DSecure authentication has failed
DescriptionThe 3DSecure authentication has failed.
Categories
3DSecure

Pay-in

Card

Causes

This error may occur when:

  • Disruptions on the ACS servers (strong authentication servers of the card issuing bank) are encountered.
  • The end user is blocked by the bank after several failed strong authentication attempts.
  • The end user leaves the 3DS page (which, as a result, expires).
  • The end user clicks on a “cancel” button.
  • The bank blocks the payment.
  • The end user fails to strongly authenticate with their bank application.

What to do

In such cases, end users can:

  • Contact their bank to have more information.
  • Try again later and/or with another payment method.

Example

Please find below an example of direct card pay-in which has failed due to disruptions on the ACS server.

API Response
1{
2    "Id": "158514466",
3    "Tag": "Created using MANGOPAY API Collection Postman",
4    "CreationDate": 1671518225,
5    "AuthorId": "146476890",
6    "CreditedUserId": "146476890",
7    "DebitedFunds": {
8        "Currency": "EUR",
9        "Amount": 25000
10    },
11    "CreditedFunds": {
12        "Currency": "EUR",
13        "Amount": 24000
14    },
15    "Fees": {
16        "Currency": "EUR",
17        "Amount": 1000
18    },
19    "Status": "FAILED",
20    "ResultCode": "101301",
21    "ResultMessage": "Secure mode: The 3DSecure authentication has failed",
22    "ExecutionDate": null,
23    "Type": "PAYIN",
24    "Nature": "REGULAR",
25    "CreditedWalletId": "148968396",
26    "DebitedWalletId": null,
27    "PaymentType": "CARD",
28    "ExecutionType": "DIRECT",
29    "SecureMode": "DEFAULT",
30    "CardId": "158514405",
31    "SecureModeReturnURL": "http://www.my-site.com/returnURL?transactionId=158514466",
32    "SecureModeRedirectURL": null,
33    "SecureModeNeeded": true,
34    "Culture": "EN",
35    "SecurityInfo": {
36        "AVSResult": "NO_CHECK"
37    },
38    "StatementDescriptor": "MANGOPAY",
39    "BrowserInfo": {
40        "AcceptHeader": "text/html, application/xhtml+xml, application/xml;q=0.9, /;q=0.8",
41        "JavaEnabled": true,
42        "Language": "FR-FR",
43        "ColorDepth": 4,
44        "ScreenHeight": 1800,
45        "ScreenWidth": 400,
46        "TimeZoneOffset": 60,
47        "UserAgent": "Mozilla/5.0 (iPhone; CPU iPhone OS 13_6_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Mobile/15E148",
48        "JavascriptEnabled": true
49    },
50    "IpAddress": "b7e1:aeb5:8b29:ea74:be61:ab4f:be77:0d5f",
51    "Billing": {
52        "FirstName": "Isaac",
53        "LastName": "Larson",
54        "Address": {
55            "AddressLine1": "1625 Ana Flats",
56            "AddressLine2": "Rutherford Hollow",
57            "City": "Paris",
58            "Region": "Île-de-France",
59            "PostalCode": "75001",
60            "Country": "FR"
61        }
62    },
63    "Shipping": {
64        "FirstName": "Celine",
65        "LastName": "D'Amore",
66        "Address": {
67            "AddressLine1": "8669 Kelli Fort",
68            "AddressLine2": "Piper Common",
69            "City": "Paris",
70            "Region": "Île-de-France",
71            "PostalCode": "75001",
72            "Country": "FR"
73        }
74    },
75    "Requested3DSVersion": null,
76    "Applied3DSVersion": "V2_1",
77    "RecurringPayinRegistrationId": null
78}