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# 101303

<table>
  <tbody>
    <tr>
      <th class="header">
        Error message
      </th>

      <td class="table-content">
        Secure mode: The card is not compatible with 3DSecure
      </td>
    </tr>

    <tr>
      <th class="header">
        Description
      </th>

      <td class="table-content">
        The 3DSecure feature is not supported for this card.
      </td>
    </tr>

    <tr>
      <th class="header">
        Categories
      </th>

      <td class="table-content">
        Card

        \


        Pay-in

        \


        3DSecure
      </td>
    </tr>
  </tbody>
</table>

> **Note**
>
> **Note – Legacy error**
>
> You may not be able to reproduce the error.

#### Causes

This error may occur when the end user’s card doesn’t support the 3DS feature.

#### What to do

In such cases, end users can:

* Contact their bank to ask for a card that supports the 3DSecure feature.
* Choose another payment method.