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# 101304

<table>
  <tbody>
    <tr>
      <th class="header">
        Error message
      </th>

      <td class="table-content">
        Secure mode: The 3DSecure authentication session has expired
      </td>
    </tr>

    <tr>
      <th class="header">
        Description
      </th>

      <td class="table-content">
        The 3DSecure authentication session has expired.
      </td>
    </tr>

    <tr>
      <th class="header">
        Categories
      </th>

      <td class="table-content">
        Card

        \


        Pay-in

        \


        3DSecure
      </td>
    </tr>
  </tbody>
</table>

#### Causes

This error may be triggered when:

* The end user does not finalize the authentication (e.g., left the 3DS2 authentication page)
* Disruptions on the ACS servers (strong authentication servers of the card issuing bank) are encountered.

#### What to do

In such cases, end users can:

* Try to make the payment again (if they did go through the authentication process).
* Contact their bank to make sure their card supports the 3DS feature and that the feature is activated (if they didn’t manage to go through the authentication process).

#### Example

**`API Response`**

```json API Response
{
    "Id": "158613800",
    "Tag": "Book ID:54457",
    "CreationDate": 1671619728,
    "AuthorId": "114347725",
    "CreditedUserId": "114347725",
    "DebitedFunds": {
        "Currency": "EUR",
        "Amount": 2000
    },
    "CreditedFunds": {
        "Currency": "EUR",
        "Amount": 2000
    },
    "Fees": {
        "Currency": "EUR",
        "Amount": 0
    },
    "Status": "FAILED",
    "ResultCode": "101304",
    "ResultMessage": "Secure mode: The 3DSecure authentication session has expired",
    "ExecutionDate": null,
    "Type": "PAYIN",
    "Nature": "REGULAR",
    "CreditedWalletId": "120072745",
    "DebitedWalletId": null,
    "PaymentType": "CARD",
    "ExecutionType": "DIRECT",
    "SecureMode": "FORCE",
    "CardId": "158613790",
    "SecureModeReturnURL": "https://dashboard.sandbox.mangopay.com/Transactions/EventsList?transactionId=158613800",
    "SecureModeRedirectURL": null,
    "SecureModeNeeded": true,
    "Culture": "FR",
    "SecurityInfo": {
        "AVSResult": "NO_CHECK"
    },
    "StatementDescriptor": null,
    "BrowserInfo": {
        "AcceptHeader": "application/json, text/javascript, */*; q=0.01",
        "JavaEnabled": false,
        "Language": "en-US",
        "ColorDepth": 24,
        "ScreenHeight": 771,
        "ScreenWidth": 360,
        "TimeZoneOffset": -180,
        "UserAgent": "Mozilla/5.0 (Linux; Android 10; MAR-LX1A) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/94.0.4606.61 Mobile Safari/537.36",
        "JavascriptEnabled": true
    },
    "IpAddress": "::1",
    "Billing": {
        "FirstName": "Successful",
        "LastName": "Session8",
        "Address": {
            "AddressLine1": "3 john doe street",
            "AddressLine2": "john doe street",
            "City": "Paris",
            "Region": "Ile de France",
            "PostalCode": "5470-526",
            "Country": "FR"
        }
    },
    "Shipping": {
        "FirstName": "Successful",
        "LastName": "Session8",
        "Address": {
            "AddressLine1": "3 john doe street",
            "AddressLine2": "john doe street",
            "City": "Paris",
            "Region": "Ile de France",
            "PostalCode": "5470-526",
            "Country": "FR"
        }
    },
    "Requested3DSVersion": null,
    "Applied3DSVersion": "V2_1",
    "RecurringPayinRegistrationId": null
}
```