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# 101305

<table>
  <tbody>
    <tr>
      <th class="header">
        Error message
      </th>

      <td class="table-content">
        SecureMode: Soft decline
      </td>
    </tr>

    <tr>
      <th class="header">
        Description
      </th>

      <td class="table-content">
        Strong customer authentication is required in order to be able to proceed to the payment due to soft decline.
      </td>
    </tr>

    <tr>
      <th class="header">
        Categories
      </th>

      <td class="table-content">
        3DSecure

        \


        Pay-in

        \


        Card
      </td>
    </tr>
  </tbody>
</table>

#### Additional information

The soft decline is the implemented behavior on ACS (i.e., authentication server of the card issuing bank) to refuse an authorization done without a preliminary authentication.

#### Causes

This error may be triggered when the end user’s issuing bank requests strong customer authentication.

#### Example

**`API Response`**

```json API Response
{
    "Id":"3352614447",
    "Tag":"Custom meta",
    "CreationDate":1678197945,
    "AuthorId":"2933944432",
    "CreditedUserId":"293394442",
    "DebitedFunds":{
        "Currency":"EUR",
        "Amount":2689
    },
    "CreditedFunds":{
        "Currency":"EUR",
        "Amount":2689
    },
    "Fees":{
        "Currency":"EUR",
        "Amount":0
    },
    "Status":"FAILED",
    "ResultCode":"101305",
    "ResultMessage":"Soft decline",
    "ExecutionDate":null,
    "Type":"PAYIN",
    "Nature":"REGULAR",
    "CreditedWalletId":"2933945151",
    "DebitedWalletId":null,
    "PaymentType":"CARD",
    "ExecutionType":"DIRECT",
    "SecureMode":"FORCE",
    "CardId":"3165236613",
    "SecureModeReturnURL":"https://Returnurl",
    "SecureModeRedirectURL":null,
    "SecureModeNeeded":false,
    "Culture":"EN",
    "SecurityInfo":{
        "AVSResult":"NO_CHECK"
    },
    "StatementDescriptor":"Descriptor",
    "BrowserInfo":{
        "AcceptHeader":"*/*",
        "JavaEnabled":false,
        "Language":"en",
        "ColorDepth":32,
        "ScreenHeight":2556,
        "ScreenWidth":1179,
        "TimeZoneOffset":60,
        "UserAgent":"ios-useragent",
        "JavascriptEnabled":true
    },
    "IpAddress":"IPV6",
    "Requested3DSVersion":"V2_1",
    "Applied3DSVersion":"V2_1",
    "RecurringPayinRegistrationId":null
}
```