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# 101410

<table>
  <tbody>
    <tr>
      <th class="header">
        Error message
      </th>

      <td class="table-content">
        The card is not active
      </td>
    </tr>

    <tr>
      <th class="header">
        Description
      </th>

      <td class="table-content">
        The card has been disabled on Mangopay and can no longer be used.
      </td>
    </tr>

    <tr>
      <th class="header">
        Categories
      </th>

      <td class="table-content">
        Card

        \


        Pay-in
      </td>
    </tr>
  </tbody>
</table>

#### Causes

This error is triggered when attempting to process a payment with an `Active` parameter set to `false`.

The card can be set to inactive if:

* The end user did not perform a successful pay-in within 24 hours after the registration.
* There is an implementation issue and the card was deactivated before the payment could be processed.

#### What to do

In such cases, end users need to register their card again on the platform.

#### Example

In the example below, a direct card pay-in was attempted with an inactive card.

**`API Response`**

```json API Response
{
    "Id": "156279887",
    "Tag": "Created using MANGOPAY API Collection Postman",
    "CreationDate": 1668596490,
    "AuthorId": "146476890",
    "CreditedUserId": "146476890",
    "DebitedFunds": {
        "Currency": "EUR",
        "Amount": 11000
    },
    "CreditedFunds": {
        "Currency": "EUR",
        "Amount": 10900
    },
    "Fees": {
        "Currency": "EUR",
        "Amount": 100
    },
    "Status": "FAILED",
    "ResultCode": "101410",
    "ResultMessage": "This card is not active",
    "ExecutionDate": null,
    "Type": "PAYIN",
    "Nature": "REGULAR",
    "CreditedWalletId": "148968396",
    "DebitedWalletId": null,
    "PaymentType": "CARD",
    "ExecutionType": "DIRECT",
    "SecureMode": "FORCE",
    "CardId": "156279265",
    "SecureModeReturnURL": null,
    "SecureModeRedirectURL": null,
    "SecureModeNeeded": false,
    "Culture": "FR",
    "SecurityInfo": {
        "AVSResult": "NO_CHECK"
    },
    "StatementDescriptor": "MANGOPAY",
    "BrowserInfo": {
        "AcceptHeader": "text/html, application/xhtml+xml, application/xml;q=0.9, /;q=0.8",
        "JavaEnabled": true,
        "Language": "FR-FR",
        "ColorDepth": 4,
        "ScreenHeight": 1800,
        "ScreenWidth": 400,
        "TimeZoneOffset": 60,
        "UserAgent": "Mozilla/5.0 (iPhone; CPU iPhone OS 13_6_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Mobile/15E148",
        "JavascriptEnabled": true
    },
    "IpAddress": "be60:c8d6:70ee:dc14:32ae:05fd:8cbc:dc14",
    "Billing": {
        "FirstName": "Nat",
        "LastName": "Romanova",
        "Address": {
            "AddressLine1": "Avenger Tour",
            "AddressLine2": "The Loop",
            "City": "Paris",
            "Region": "Ile de France",
            "PostalCode": "75001",
            "Country": "FR"
        }
    },
    "Shipping": {
        "FirstName": "Nat",
        "LastName": "Romanova",
        "Address": {
            "AddressLine1": "Avenger Tour",
            "AddressLine2": "The Loop",
            "City": "Paris",
            "Region": "Ile de France",
            "PostalCode": "75001",
            "Country": "FR"
        }
    },
    "Requested3DSVersion": null,
    "Applied3DSVersion": null,
    "RecurringPayinRegistrationId": null
}
```