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# 121001

<table>
  <tbody>
    <tr>
      <th class="header">
        Error message
      </th>

      <td class="table-content">
        The bank wire has been refused
      </td>
    </tr>

    <tr>
      <th class="header">
        Description
      </th>

      <td class="table-content">
        The bank wire has been refused by Mangopay or canceled by the end user.
      </td>
    </tr>

    <tr>
      <th class="header">
        Categories
      </th>

      <td class="table-content">
        Payout
      </td>
    </tr>
  </tbody>
</table>

#### Causes

This error is triggered when the bank wire has been refused by Mangopay or canceled by the end user.

#### What to do

In such cases, platforms can:

* Contact the end user to know more about the reasons for canceling the bank wire.
* Contact Mangopay to know more about the reasons for canceling the bank wire.