Error message | The user is not KYC-validated |
---|---|
Description | The Instant Payment has been refused because the user is not verified. |
Categories | Payout Instant payment User verification |
KYCLevel
is other than REGULAR
). Only verified users are allowed to make payouts.
KYCLevel
. See the user verification documentation for more information.
If the end user is verified, we advise you retry (in case the issue is caused by some latency on Mangopay side) and contact the Support team via the Dashboard if the issue does not resolve itself.