130004
| Error message | The user is blocked by Fraud policy |
|---|---|
| Description | The instant payment is refused because the user has been blocked by Mangopay’s anti-fraud policy. |
| Categories | Instant payment Payout |
Additional information
Mangopay’s teams may block users for reasons of suspected fraudulent behavior or compliance risk.Causes
This error may occur when attempting to make an instant payout to a user whose outflows are blocked.What to do
In such cases, the platform can take advantage of the View a User Regulatory Status endpoint to know more about the reasons why the end user is blocked. From there, actions can be taken based on the returnedActionCode.
Learn more about blocked users