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# 201004

<table>
  <tbody>
    <tr>
      <th class="header">
        Error message
      </th>

      <td class="table-content">
        PayPal account's owner has not approved payment
      </td>
    </tr>

    <tr>
      <th class="header">
        Description
      </th>

      <td class="table-content">
        The pay-in failed because the PayPal account owner rejected the payment.
      </td>
    </tr>

    <tr>
      <th class="header">
        Categories
      </th>

      <td class="table-content">
        PayPal
      </td>
    </tr>
  </tbody>
</table>

#### Causes

This error occurs when the PayPal account owner refuses the payment when redirected to the PayPal payment page.

#### What to do

In such cases, the platform can contact the user to know more about the refusal.

#### Example

In the example below, the API response when viewing a pay-in for which the PayPal account owner refused the payment when redirected to the PayPal payment page.

**`API Response`**

```json API Response
{
    "Id": "163292963",
    "Tag": "custom meta",
    "CreationDate": 1677570271,
    "AuthorId": "146476890",
    "CreditedUserId": "146476890",
    "DebitedFunds": {
        "Currency": "EUR",
        "Amount": 1200
    },
    "CreditedFunds": {
        "Currency": "EUR",
        "Amount": 1188
    },
    "Fees": {
        "Currency": "EUR",
        "Amount": 12
    },
    "Status": "FAILED",
    "ResultCode": "201004",
    "ResultMessage": "PayPal account's owner has not approved payment",
    "ExecutionDate": null,
    "Type": "PAYIN",
    "Nature": "REGULAR",
    "CreditedWalletId": "148968396",
    "DebitedWalletId": null,
    "PaymentType": "PAYPAL",
    "ExecutionType": "WEB",
    "RedirectURL": "https://www.sandbox.paypal.com/checkoutnow?token=91D07406JE924441B",
    "ReturnURL": "http://www.my-site.com/returnURL/?transactionId=163292963",
    "Culture": "FR",
    "ShippingAddress": {
        "RecipientName": "John Doe",
        "Address": {
            "AddressLine1": "The Oasis",
            "AddressLine2": "Rue des Plantes",
            "City": "Paris",
            "Region": "Ile de France",
            "PostalCode": "75001",
            "Country": "FR"
        }
    },
    "PaypalBuyerAccountEmail": null,
    "StatementDescriptor": "Nov2022"
}
```