> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mangopay.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Satispay

## About

Satispay is a popular payment method in Italy which allows users to pay online using their mobile phone.

<table>
  <tbody>
    <tr>
      <th class="header">Region</th>

      <td class="table-content">
        Italy
      </td>
    </tr>

    <tr>
      <th class="header">Currencies</th>

      <td class="table-content">
        EUR
      </td>
    </tr>

    <tr>
      <th class="header">[Refunds](/guides/refunds)</th>

      <td class="table-content">
        Yes, within 90 days
      </td>
    </tr>

    <tr>
      <th class="header">Disputes</th>

      <td class="table-content">
        Users authenticate directly with their bank, so there is no dispute process and a low risk of unrecognized or fraudulent payments
      </td>
    </tr>

    <tr>
      <th class="header">Preauthorization</th>

      <td class="table-content">
        No
      </td>
    </tr>

    <tr>
      <th class="header">Recurring payments</th>

      <td class="table-content">
        No
      </td>
    </tr>
  </tbody>
</table>

## User prerequisites

To use this payment method, users must:

* Download the Satispay app and sign up, thereby registering their phone number
* Connect their bank account in the app

## How it works

* On your app or website, the user selects Satispay as the payment method during checkout
* The user is redirected to the `RedirectURL`
* The user scans a QR code or enters their phone number
* The QR code or a push notification prompts the user to open the Satispay app and authenticate themselves
* The user validates the amount to pay
* The user is returned to your app or website on the `ReturnURL`

### Outcome

The transaction is complete when the pay-in status changed from `CREATED` to `SUCCEEDED` or `FAILED`, indicating the outcome.

You should also set up [hook notifications](/webhooks) for the relevant [event types](/webhooks/event-types):

* PAYIN\_NORMAL\_SUCCEEDED
* PAYIN\_NORMAL\_FAILED

## Related resources

<CardGroup col={2}>
  <Card title="Endpoint" href="/api-reference/satispay/satispay-payin-object">
    The Satispay PayIn object
  </Card>

  <Card title="Testing" href="/testing/payment-methods#satispay">
    Learn about testing Satispay
  </Card>
</CardGroup>