> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.mangopay.com/guides/payment-methods/satispay/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.mangopay.com/_mcp/server.

# Satispay

## About

Satispay is a popular payment method in Italy which allows users to pay online using their mobile phone.

<table>
  <tbody>
    <tr>
      <th class="header">
        Region
      </th>

      <td class="table-content">
        Italy
      </td>
    </tr>

    <tr>
      <th class="header">
        Currencies
      </th>

      <td class="table-content">
        EUR
      </td>
    </tr>

    <tr>
      <th class="header">
        [Refunds](/guides/refunds)
      </th>

      <td class="table-content">
        Yes, within 90 days
      </td>
    </tr>

    <tr>
      <th class="header">
        Disputes
      </th>

      <td class="table-content">
        Users authenticate directly with their bank, so there is no dispute process and a low risk of unrecognized or fraudulent payments
      </td>
    </tr>

    <tr>
      <th class="header">
        Preauthorization
      </th>

      <td class="table-content">
        No
      </td>
    </tr>

    <tr>
      <th class="header">
        Recurring payments
      </th>

      <td class="table-content">
        No
      </td>
    </tr>
  </tbody>
</table>

## User prerequisites

To use this payment method, users must:

* Download the Satispay app and sign up, thereby registering their phone number
* Connect their bank account in the app

## How it works

* On your app or website, the user selects Satispay as the payment method during checkout
* The user is redirected to the `RedirectURL`
* The user scans a QR code or enters their phone number
* The QR code or a push notification prompts the user to open the Satispay app and authenticate themselves
* The user validates the amount to pay
* The user is returned to your app or website on the `ReturnURL`

### Outcome

The transaction is complete when the pay-in status changed from `CREATED` to `SUCCEEDED` or `FAILED`, indicating the outcome.

You should also set up [hook notifications](/webhooks) for the relevant [event types](/webhooks/event-types):

* PAYIN\_NORMAL\_SUCCEEDED
* PAYIN\_NORMAL\_FAILED

## Related resources

#### [Endpoint](/api-reference/satispay/satispay-payin-object)

The Satispay PayIn object

#### [Testing](/testing/payment-methods#satispay)

Learn about testing Satispay