> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mangopay.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Natural users

> UX steps, validation flows, and outcomes of the hosted IDV flow for Natural Users

For a Natural User, the hosted IDV solution presents the user with the liveness check.

## Prerequisites

Before launching a hosted IDV Session for a Natural User, please ensure that:

* The **ID proof** they will use is [accepted by Mangopay](/guides/users/verification/requirements/id-accepted)
* The data in the following Natural User object fields matches their ID proof:
  * `FirstName`
  * `LastName`

## Flow description

When a hosted IDV session is opened for a Natural User:

1. The session `Status` is `PENDING` and can be submitted within 7 days, at which point it becomes `EXPIRED`
2. The user opens the session and sees a welcome screen explaining:
   * That they will need to complete the liveness check with their ID and smartphone, with a link to Mangopay's [accepted ID documents](/guides/users/verification/requirements/id-accepted)
3. User completes live ID check (via [QR code](/guides/users/verification/hosted#qr-code-on-desktop) or directly if session opened on a phone) by:
   * Taking a photo of their ID (or two photos if it’s a driver’s license or national ID card)
   * Taking a selfie of their face
4. The session is redirected to the `ReturnUrl`
5. Mangopay performs automated liveness validation checks:
   * `IDENTITY_DOCUMENT_VERIFICATION`
   * `IDV_NAME_MATCH_CHECK`
   * `IDV_AGE_CHECK`

## Checks performed

For Natural Users, the following checks are performed in the order listed:

| Type                             | Description                                                                                                                                                                                                           |
| :------------------------------- | :-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| `IDENTITY_DOCUMENT_VERIFICATION` | Verifies the authenticity of the identity document, the liveness of the selfie, and that the selfie matches the identity document photo.                                                                              |
| `IDV_NAME_MATCH_CHECK`           | Checks whether the first name and last name of the identity document match the `FirstName` and `LastName` of the Natural user object. <br /> <br /> Only performed if `IDENTITY_DOCUMENT_VERIFICATION` is successful. |
| `IDV_AGE_CHECK`                  | Checks whether the individual on the identity document meets the minimum age requirement for Mangopay users (age 18). <br /> <br /> Only performed if `IDENTITY_DOCUMENT_VERIFICATION` is successful.                 |

## Outcomes

For a Natural User, the following outcomes are possible (from a `PENDING` status):

### Automated validation

The `Status` becomes `VALIDATED` if all automated checks performed were successful. In this case:

* The [verified data](/guides/users/verification/hosted/integration#verified-data) is overwritten in the User object:
  * `FirstName`
  * `LastName`
  * `Birthday`
* The User's `KYCLevel` becomes `REGULAR`

### Automated refusal

The `Status` becomes `REFUSED` if any of these checks fail:

* `IDENTITY_DOCUMENT_VERIFICATION`
* `IDV_NAME_MATCH_CHECK`
* `IDV_AGE_CHECK`

A manual review is not possible for a Natural user.

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