The payment has been cancelled |
The pay-in failed because the end user canceled it. |
Mandate
Direct debit |
Causes
This error occurs when end users contacted their bank to cancel the pay-in.
What to do
In such cases, platforms need to contact their customer to know more about the cancellation.
Example
This error is returned on the Direct Debit PayIn object.
{
"Id":"334844459",
"CreationDate":1678093060,
"AuthorId":"440944434",
"CreditedUserId":"15233444",
"Status":"FAILED",
"ExecutionDate":null,
"ChargeDate":1678320000,
"Type":"PAYIN",
"Nature":"REGULAR",
"CreditedWalletId":"446444219",
"DebitedWalletId":null,
"CreditedFunds":{
"Currency":"EUR",
"Amount":180000
},
"DebitedFunds":{
"Currency":"EUR",
"Amount":180000
},
"Fees":{
"Currency":"EUR",
"Amount":0
},
"ResultCode":"001832",
"ResultMessage":"The payment has been cancelled",
"PaymentType":"DIRECT_DEBIT",
"ExecutionType":"DIRECT",
"Tag":"custom meta",
"MandateId":"4411544471",
"StatementDescriptor":"Nov2020"
}