Error messageThe payment has been cancelled
DescriptionThe pay-in failed because the end user canceled it.
Categories
Mandate

Direct debit

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Causes

This error occurs when end users contacted their bank to cancel the pay-in.

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What to do

In such cases, platforms need to contact their customer to know more about the cancellation.

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Example

This error is returned on the Direct Debit PayIn object.
API Response
{
    "Id":"334844459",
    "CreationDate":1678093060,
    "AuthorId":"440944434",
    "CreditedUserId":"15233444",
    "Status":"FAILED",
    "ExecutionDate":null,
    "ChargeDate":1678320000,
    "Type":"PAYIN",
    "Nature":"REGULAR",
    "CreditedWalletId":"446444219",
    "DebitedWalletId":null,
    "CreditedFunds":{
        "Currency":"EUR",
        "Amount":180000
    },
    "DebitedFunds":{
        "Currency":"EUR",
        "Amount":180000
    },
    "Fees":{
        "Currency":"EUR",
        "Amount":0
    },
    "ResultCode":"001832",
    "ResultMessage":"The payment has been cancelled",
    "PaymentType":"DIRECT_DEBIT",
    "ExecutionType":"DIRECT",
    "Tag":"custom meta",
    "MandateId":"4411544471",
    "StatementDescriptor":"Nov2020"
}