Error messageThe payment has been cancelled
DescriptionThe pay-in failed because the end user canceled it.
Categories

Mandate

Direct debit

Causes

This error occurs when end users contacted their bank to cancel the pay-in.

What to do

In such cases, platforms need to contact their customer to know more about the cancellation.

Example

This error is returned on the Direct Debit PayIn object.

API Response
{
    "Id":"334844459",
    "CreationDate":1678093060,
    "AuthorId":"440944434",
    "CreditedUserId":"15233444",
    "Status":"FAILED",
    "ExecutionDate":null,
    "ChargeDate":1678320000,
    "Type":"PAYIN",
    "Nature":"REGULAR",
    "CreditedWalletId":"446444219",
    "DebitedWalletId":null,
    "CreditedFunds":{
        "Currency":"EUR",
        "Amount":180000
    },
    "DebitedFunds":{
        "Currency":"EUR",
        "Amount":180000
    },
    "Fees":{
        "Currency":"EUR",
        "Amount":0
    },
    "ResultCode":"001832",
    "ResultMessage":"The payment has been cancelled",
    "PaymentType":"DIRECT_DEBIT",
    "ExecutionType":"DIRECT",
    "Tag":"custom meta",
    "MandateId":"4411544471",
    "StatementDescriptor":"Nov2020"
}