ResourcesError handlingError codes

1834

Error messageThe user has disputed the payment
DescriptionThe user requested a chargeback for this payment.
Categories
Mandate

Direct debit

Dispute

Causes

This error occurs when end users request a chargeback to their bank regarding a payment made against a mandate.

What to do

In such cases, platforms need to contact end users to understand the reason why they requested the chargeback and solve the situation.

Example

This error is returned on the Direct Debit PayIn object.

API Response
1{
2    "Id":"241454449",
3    "CreationDate":1652099457,
4    "AuthorId":"1706090443",
5    "CreditedUserId":"1704490453",
6    "Status":"FAILED",
7    "ExecutionDate":null,
8    "ChargeDate":1652313600,
9    "Type":"PAYIN",
10    "Nature":"REGULAR",
11    "CreditedWalletId":"170604444",
12    "DebitedWalletId":null,
13    "CreditedFunds":{
14        "Currency":"EUR",
15        "Amount":1097
16    },
17    "DebitedFunds":{
18        "Currency":"EUR",
19        "Amount":1097
20    },
21    "Fees":{
22        "Currency":"EUR",
23        "Amount":0
24    },
25    "ResultCode":"001834",
26    "ResultMessage":"The user has disputed the payment",
27    "PaymentType":"DIRECT_DEBIT",
28    "ExecutionType":"DIRECT",
29    "Tag":null,
30    "MandateId":"180344934",
31    "StatementDescriptor":"nov2022"
32}