001834
Error message | The user has disputed the payment |
---|---|
Description | The user requested a chargeback for this payment. |
Categories | Mandate Direct debit Dispute |
Causes
This error occurs when end users request a chargeback to their bank regarding a payment made against a mandate.
What to do
In such cases, platforms need to contact end users to understand the reason why they requested the chargeback and solve the situation.
Example
This error is returned on the Direct Debit PayIn object.
API Response
{
"Id":"241454449",
"CreationDate":1652099457,
"AuthorId":"1706090443",
"CreditedUserId":"1704490453",
"Status":"FAILED",
"ExecutionDate":null,
"ChargeDate":1652313600,
"Type":"PAYIN",
"Nature":"REGULAR",
"CreditedWalletId":"170604444",
"DebitedWalletId":null,
"CreditedFunds":{
"Currency":"EUR",
"Amount":1097
},
"DebitedFunds":{
"Currency":"EUR",
"Amount":1097
},
"Fees":{
"Currency":"EUR",
"Amount":0
},
"ResultCode":"001834",
"ResultMessage":"The user has disputed the payment",
"PaymentType":"DIRECT_DEBIT",
"ExecutionType":"DIRECT",
"Tag":null,
"MandateId":"180344934",
"StatementDescriptor":"nov2022"
}
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