008008
Error message | Pay-in failed: the issuing bank reports that the bank account linked to this card does not exist. |
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Description | The issuer indicates the account linked to this card no longer exists, perhaps because it has been closed. |
Categories | Card-related |
Causes
This error is caused when the issuing bank refuses the transaction because the account linked to a card no longer exists, perhaps because it has been closed.
What to do
If this error arises, register a new card for the user and retry the payment.
If the card is being used for a recurring card payment, then you need to register a new card and update the recurring object, which will then require re-authentication by the user. See the recurring card pay-in guide for details.
Example
The example below shows this error in response to the POST Create a Direct Card PayIn endpoint:
{
"Id": "payin_m_01T4SZW7YJ0G8672CG5FZFJJ71",
"Tag": "Custom data",
"CreationDate": 1723154179,
"AuthorId": "user_m_01J6A4SMDG86D4PAYAYPFJ8B8U",
"CreditedUserId": "user_m_01J6A4SMDG86D4PAYAYPFJ8B8U",
"DebitedFunds": {
"Currency": "EUR",
"Amount": 782
},
"CreditedFunds": {
"Currency": "EUR",
"Amount": 782
},
"Fees": {
"Currency": "EUR",
"Amount": 0
},
"Status": "FAILED",
"ResultCode": "008008",
"ResultMessage": "Pay-in failed: the issuing bank reports that the bank account linked to this card does not exist.",
"ExecutionDate": null,
"Type": "PAYIN",
"Nature": "REGULAR",
"CreditedWalletId": "wlt_m_01J6VYDMBQBP75F86W51QA9EZ4",
"DebitedWalletId": null,
"PaymentType": "CARD",
"ExecutionType": "DIRECT",
"SecureMode": "DEFAULT",
"CardId": "4213673797",
"SecureModeReturnURL": "https://example.com",
"SecureModeRedirectURL": null,
"SecureModeNeeded": false,
"Culture": "EN",
"SecurityInfo": {
"AVSResult": "NO_CHECK"
},
"StatementDescriptor": null,
"BrowserInfo": {
"AcceptHeader": "text/html, application/xhtml+xml, application/xml;q=0.9, /;q=0.8",
"JavaEnabled": true,
"Language": "FR-FR",
"ColorDepth": 4,
"ScreenHeight": 1800,
"ScreenWidth": 400,
"TimeZoneOffset": 60,
"UserAgent": "Mozilla/5.0 (iPhone; CPU iPhone OS 13_6_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Mobile/15E148",
"JavascriptEnabled": true
},
"IpAddress": "82.39.107.22",
"Billing": {
"FirstName": "Dorothy",
"LastName": "Michael",
"Address": {
"AddressLine1": null,
"AddressLine2": null,
"City": null,
"Region": null,
"PostalCode": null,
"Country": null
}
},
"Shipping": {
"FirstName": "Dorothy",
"LastName": "Michael",
"Address": {
"AddressLine1": null,
"AddressLine2": null,
"City": null,
"Region": null,
"PostalCode": null,
"Country": null
}
},
"Requested3DSVersion": "V2_1",
"Applied3DSVersion": "V2_1",
"RecurringPayinRegistrationId": null,
"PreferredCardNetwork": null,
"PaymentCategory": "ECommerce",
"CardInfo": {
"BIN": "465858",
"IssuingBank": "BARCLAYS BANK PLC.",
"IssuerCountryCode": "GB",
"Type": "DEBIT",
"Brand": "VISA",
"SubType": "CLASSIC"
}
}
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