Error messageThe card is inactive
DescriptionThe pay-in failed because the card is inactive according to the issuing bank.
Categories
Pay-in

Card

​
Causes

This error occurs when the card is inactive according to the issuing bank.

​
What to do

In such cases, end users can:
  • Reactivate their card if they are the ones who set it as inactive.
  • Contact their bank to solve this issue if their card is supposed to be active.

​
Example

In the example below, the API Response when making a Create a Direct Card PayIn with an inactive card.
API Response
{
    "Id":"333444055",
    "Tag":"custom meta",
    "CreationDate":1677859841,
    "AuthorId":"44445922",
    "CreditedUserId":"444445922",
    "DebitedFunds":{
        "Currency":"EUR",
        "Amount":2849
    },
    "CreditedFunds":{
        "Currency":"EUR",
        "Amount":2849
    },
    "Fees":{
        "Currency":"EUR",
        "Amount":0
    },
    "Status":"FAILED",
    "ResultCode":"101106",
    "ResultMessage":"The card is inactive",
    "ExecutionDate":null,
    "Type":"PAYIN",
    "Nature":"REGULAR",
    "CreditedWalletId":"937044444",
    "DebitedWalletId":null,
    "PaymentType":"CARD",
    "ExecutionType":"DIRECT",
    "SecureMode":"DEFAULT",
    "CardId":"1961444917",
    "SecureModeReturnURL":"https://returnurl",
    "SecureModeRedirectURL":null,
    "SecureModeNeeded":false,
    "Culture":"FR",
    "SecurityInfo":{
        "AVSResult":"NO_CHECK"
    },
    "StatementDescriptor":"Nov2020",
    "BrowserInfo":{
        "AcceptHeader":"*/*",
        "JavaEnabled":false,
        "Language":"fr-FR",
        "ColorDepth":32,
        "ScreenHeight":1465,
        "ScreenWidth":720,
        "TimeZoneOffset":60,
        "UserAgent":"agent",
        "JavascriptEnabled":true
    },
    "IpAddress":"IPv6",
    "Requested3DSVersion":"V2_1",
    "Applied3DSVersion":"V2_1",
    "RecurringPayinRegistrationId":null
}