The soft decline is the implemented behavior on ACS (i.e., authentication server of the card issuing bank) to refuse an authorization done without a preliminary authentication.
This error may be triggered when the end user’s issuing bank requests strong customer authentication.
{
"Id":"3352614447",
"Tag":"Custom meta",
"CreationDate":1678197945,
"AuthorId":"2933944432",
"CreditedUserId":"293394442",
"DebitedFunds":{
"Currency":"EUR",
"Amount":2689
},
"CreditedFunds":{
"Currency":"EUR",
"Amount":2689
},
"Fees":{
"Currency":"EUR",
"Amount":0
},
"Status":"FAILED",
"ResultCode":"101305",
"ResultMessage":"Soft decline",
"ExecutionDate":null,
"Type":"PAYIN",
"Nature":"REGULAR",
"CreditedWalletId":"2933945151",
"DebitedWalletId":null,
"PaymentType":"CARD",
"ExecutionType":"DIRECT",
"SecureMode":"FORCE",
"CardId":"3165236613",
"SecureModeReturnURL":"https://Returnurl",
"SecureModeRedirectURL":null,
"SecureModeNeeded":false,
"Culture":"EN",
"SecurityInfo":{
"AVSResult":"NO_CHECK"
},
"StatementDescriptor":"Descriptor",
"BrowserInfo":{
"AcceptHeader":"*/*",
"JavaEnabled":false,
"Language":"en",
"ColorDepth":32,
"ScreenHeight":2556,
"ScreenWidth":1179,
"TimeZoneOffset":60,
"UserAgent":"ios-useragent",
"JavascriptEnabled":true
},
"IpAddress":"IPV6",
"Requested3DSVersion":"V2_1",
"Applied3DSVersion":"V2_1",
"RecurringPayinRegistrationId":null
}