KYC and Compliance

There are several levels of user verification depending on how the user will use MANGOPAY. Users can therefore be classified as follows:

  • Payer – Only basic information is asked for these users. These users are offered limited functionalities (pay-ins, transfers only out of their e-wallet).
  • Owner (light verification) – Further information is necessary for users whose category is “Owner”: Nationality, country of residence, and acceptance of the MANGOPAY’s terms and conditions. These users are offered a larger panel of functionalities but are not free to perform payouts as they please.
  • Owner (regular verification) – Only users whose UserCategory is “Owner” and whose identity has been verified can perform payouts and can handle unlimited funds freely.

Payer

Users whose UserCategory is set to “Payer” have less declarative data to provide:

Person type Information to provide KYC documents to provide
Natural user (individual) FirstName
LastName
Email
None
Legal user (legal entity) Name
Email
LegalRepresentativeFirstName
LegalRepresentativeLastName
None

Light verification

Users whose UserCategory is set to “Owner” and who have accepted MANGOPAY’s terms and conditions can handle funds under certain limits while not being KYC validated.

Those users must provide the following information:

Person type Information to provide KYC documents to provide
Natural user (individual) FirstName``LastName
Email
Birthday
Nationality
CountryOfResidence
TermsAndConditionsAccepted
None
Legal user (legal entity) Name``Email
CompanyNumber
HeadquartersAddress
LegalRepresentativeFirstName
LegalRepresentativeLastName
LegalRepresentativeEmail
LegalRepresentativeBirthday
LegalRepresentativeNationality
LegalRepresentativeCountryOfResidence
TermsAndConditionsAccepted
None

Regular verification

Since April 2019, you need to make a UBO declaration (rather than providing systematically a manual shareholder declaration).

Users whose UserCategory is set to “Owner” and who have accepted MANGOPAY’s terms and conditions can perform payouts and handle unlimited funds once KYC validated.

In addition to the information provided for the light verification level, you are required to collect KYC documents from your users to allow them to go over the default limit. Users will need to provide at least one document proving their identity.

Person type LegalPersonType Information to provide KYC documents to provide
Natural n/a FirstName
LastName
Email
Birthday
Nationality
CountryOfResidence
TermsAndConditionsAccepted
"IDENTITY_PROOF" which can be one of the following: ID card or passport (1) or driving licence for UK, USA, and Canada (a passport is required outside of EU area)
Legal Business Name``Email
CompanyNumber (cf. company number patterns documentation)
HeadquartersAddress
LegalRepresentativeFirstName
LegalRepresentativeLastName
LegalRepresentativeEmail
LegalRepresentativeBirthday
LegalRepresentativeNationality
LegalRepresentativeCountryOfResidence
TermsAndConditionsAccepted``UBODeclaration (cf. endpoint documentation)
"IDENTITY_PROOF"
"ARTICLES_OF_ASSOCIATION"
"REGISTRATION_PROOF"
Legal Organization Name
Email
HeadquartersAddress
LegalRepresentativeFirstName
LegalRepresentativeLastName
LegalRepresentativeEmail
LegalRepresentativeBirthday
LegalRepresentativeNationality
LegalRepresentativeCountryOfResidence
TermsAndConditionsAccepted
UBODeclaration (cf. endpoint documentation)
"IDENTITY_PROOF"
"ARTICLES_OF_ASSOCIATION"
"REGISTRATION_PROOF"
Legal Soletrader Name
Email
HeadquartersAddress
LegalRepresentativeFirstName
LegalRepresentativeLastName
LegalRepresentativeEmail
LegalRepresentativeBirthday
LegalRepresentativeNationality
LegalRepresentativeCountryOfResidence
TermsAndConditionsAccepted
UBODeclaration (cf. endpoint documentation)
"IDENTITY_PROOF"
"REGISTRATION_PROOF"

Please note the following:

  • You can change the LegalPersonType value once it has been set, but if the user doesn't have the required KYC documents for the new value, their KYC level will be downgraded to light verification.
  • Our teams can ask for additional documents if they suspect the user of illegal activities or political exposure.
  • When the UBO declared with the corresponding UBODeclaration feature cannot be matched with an official document (articles of association, registration proof), additional documents will be requested (such as the shareholder declaration) to validate the KYC of this user. This is part of our contractual relationship (Article 4.2).

KYC documents

Supported languages

KYC documents must be submitted in one of the following languages: French, English, German, Dutch, Spanish, Italian, or Portuguese. If a document is not available in one of the above languages, an official translation in French or English will be required. Our teams may ask for the official translation of a document if deemed necessary. Please note that this requirement doesn't apply to Identity Proof documents.

Document types

Please find below the details for each required document.

Document type Usage
"IDENTITY_PROOF" ID Card, Passport, Residence Permit, or Driving License for EU area. Passport or Driving Licence for the UK, USA, and Canada. For other nationalities, a passport is required.
In the case of a legal user, this document should refer to the individual duly empowered to act on behalf of the legal entity. ID card: Front AND Back (Valid) OR Passport (Valid)

Find guidelines for identity documents here
Find the list of accepted documents by country here
"ARTICLES_OF_ASSOCIATION" Certified articles of association (statutes) – formal memorandum stated by the entrepreneurs, in which the following information is mentioned: business name, activity, registered address, shareholding…
Find the list of accepted documents by country here
"REGISTRATION_PROOF" Extract from the Company Register issued within the last three months
In the case of an organization or soletrader, this can be a proof of registration from the official authority.
Find the list of accepted documents by country here
"ADDRESS_PROOF" Proof of address. Confirmation of residence: Less than a year old. Can be: Residential Registration Form, Water/electricity/gas/telephone bill, Tax certificate, Householder insurance, Confirmation of real estate ownership

These documents can be refused for various reasons – see the KYC document errors article for ore details.

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