Examples of chargebacks
Contestable | Dispute for which the chargeback can be contested by providing proof (i.e., Dispute Documents) justifying the original transaction. |
---|---|
Not‑contestable | Dispute that is automatically closed after its creation, without any action possible for the platform. |
Retrieval | Dispute that is actually a chargeback warning issued by the bank. The platform is required to provide documents, but no funds will be taken from the Repudiation Wallet. |
Chargeback
Repudiation
Platform's evidence
Issuer's response
Settlement
ContestDeadline
by using the following endpoints:
CONTESTABLE
or RETRIEVAL
, you can choose to either close it directly, or to contest it.
ContestedFunds
parameter.ContestDeadlineDate
:
LOST
.Common examples of evidence documents
ContestDeadlineDate
is set by the issuing bank of the initial transaction and may usually vary between 7 to 18 days. Once the deadline passes, the dispute Status
is automatically set to CLOSED
.DisputeReasonType
parameter of the Dispute object.
DisputeReasonType | Action |
---|---|
AUTHORISATION_DISPUTED | Evidence to provideA document with:
|
AUTHORISATION_DISPUTED | What to doContact the Mangopay Fraud team through the Dashboard for more information. |
DUPLICATE | What to doProve that the two transactions are both legitimate, and that you didn’t charge the customer twice for the same goods or service.Evidence to provideTwo separate invoices must therefore be provided. |
FRAUD | What to doProve that the transaction was initiated by the cardholder.Evidence to provide
|
OTHER | What to doContact the Mangopay Fraud team through the Dashboard for more information. |
PRODUCT_NOT_PROVIDED | What to doProve that the product was delivered.Evidence to provide
|
PRODUCT_UNACCEPTABLE | What to doProve that the product is not a counterfeit.Evidence to provide
|
REFUND_CONVERSION_RATE | What to doProve that the charged amount was the right one, regardless of the currency exchange rate applied.Evidence to provideThe Terms and Conditions that highlight the refund policy mentioning that foreign currency exchange rates are subject to fluctuations. |
REFUND_NOT_PROCESSED | What to doProve that the cardholder has been reimbursed or compensated, or that the refund doesn’t apply.Evidence to provide
|
TRANSACTION_NOT_RECOGNIZED | What to doProve that the transaction was initiated by the cardholder.Evidence to provide
|
UNKNOWN | Evidence to provideA document with:
|