Policies
Country restrictions
As part of Mangopay’s aim to guarantee the integrity of transactions conducted using its services, and, in accordance with relevant regulations, our teams may prevent some actions due to country-specific restrictions and prohibitions.
The following countries have all restrictions applied:
The following countries have all restrictions applied except that user creation is not blocked:
The following countries have no restrictions applied:
Types
There are two types of country-specific restrictions.1. Refusal of funds entering the Mangopay environment
Funds entering the Mangopay environment as pay-ins may be refused based on the country detected as the origin of the payment. How the country of origin is determined depends on the payment method but is based on attributes included in the transaction data.2. Restrictions on the creation of API objects
The Mangopay API prevents platforms from creating or modifying certain objects because of country-related data. Three API objects are concerned:Users
For Natural Users and Legal Users, it is not possible to create users using restricted countries as the following parameters:Natural Users
CountryOfResidenceAddress.Country
Legal Users
HeadquartersAddress.CountryLegalRepresentative.CountryOfResidenceLegalRepresentativeAddress.Country
Nationality (Natural User) and LegalRepresentative.Nationality (Legal User), in addition to the residency parameters described above.
Bank accounts
Recipient (or Bank Account) creation is not possible based on the bank’s country of registration (as determined by the bank identification details).Payouts
Payout creation is not possible based on the bank’s country of registration, as determined by the identification details of the Recipient or Bank Account specified in theBankAccountId.
Because a bank account is required to make a payout, these restrictions usually apply together.
Handling restrictions
The following endpoints are available to find out about restrictions in place: You can also set up a webhook notification for the following event type to be notified when a country’s restrictions are modified:COUNTRY_AUTHORIZATION_UPDATED
Additional checks
Mangopay may rely on information retrieved from the user’s verification documents to apply further restrictions. Users may be blocked whose identity proof document indicates that their birthplace is in the following countries: CU, IR, and KP.All restrictions by country
All restrictions applied
| Pay-ins | Users | Recipients (bank accounts) | Payouts |
|---|---|---|---|
| Refused | Blocked | Blocked | Blocked |
- CU - Cuba
- IR - Iran (Islamic Republic of)
- KP - North Korea (the Democratic People’s Republic of)
- MM - Myanmar
- SY - Syrian Arab Republic (the)
- AN - Netherlands Antilles
- BV - Bouvet Island
- GS - South Georgia and the South Sandwich Islands
- HM - Heard Island and McDonald Islands
- WL - Saint Lucia (specific)
- YU - Yugoslavia
User creation not blocked
| Pay-ins | Users | Recipients (bank accounts) | Payouts |
|---|---|---|---|
| Refused | ✅ OK | Blocked | Blocked |
- AF - Afghanistan
- BY - Belarus
- CD - Congo (the Democratic Republic of the)
- CF - Central African Republic (the)
- ER - Eritrea
- ET - Ethiopia
- IQ - Iraq
- GN - Guinea
- LB - Lebanon
- LR - Liberia
- LY - Libya
- ML - Mali
- RU - Russian Federation (the)
- SD - Sudan (the)
- SO - Somalia
- SS - South Sudan
- UA - Ukraine
- VE - Venezuela (Bolivarian Republic of)
- YE - Yemen
- ZW - Zimbabwe
No restrictions
| Pay-ins | Users | Recipients (bank accounts) | Payouts |
|---|---|---|---|
| ✅ OK | ✅ OK | ✅ OK | ✅ OK |
- AD - Andorra
- AE - United Arab Emirates (the)
- AG - Antigua and Barbuda
- AI - Anguilla
- AL - Albania
- AM - Armenia
- AO - Angola
- AQ - Antarctica
- AR - Argentina
- AS - American Samoa
- AT - Austria
- AU - Australia
- AW - Aruba
- AX - Åland Islands
- AZ - Azerbaijan
- BA - Bosnia and Herzegovina
- BB - Barbados
- BD - Bangladesh
- BE - Belgium
- BF - Burkina Faso
- BG - Bulgaria
- BH - Bahrain
- BI - Burundi
- BJ - Benin
- BL - Saint Barthélemy
- BM - Bermuda
- BN - Brunei Darussalam
- BO - Bolivia (Plurinational State of)
- BQ - Bonaire, Sint Eustatius and Saba
- BR - Brazil
- BS - Bahamas (the)
- BT - Bhutan
- BW - Botswana
- BZ - Belize
- CA - Canada
- CC - Cocos (Keeling) Islands (the)
- CG - Congo (the)
- CH - Switzerland
- CI - Côte d’Ivoire
- CK - Cook Islands (the)
- CL - Chile
- CM - Cameroon
- CN - China
- CO - Colombia
- CR - Costa Rica
- CV - Cabo Verde
- CW - Curaçao
- CX - Christmas Island
- CY - Cyprus
- CZ - Czechia
- DE - Germany
- DJ - Djibouti
- DK - Denmark
- DM - Dominica
- DO - Dominican Republic (the)
- DZ - Algeria
- EC - Ecuador
- EE - Estonia
- EG - Egypt
- EH - Western Sahara
- ES - Spain
- FI - Finland
- FJ - Fiji
- FK - Falkland Islands (the) [Malvinas]
- FM - Micronesia (Federated States of)
- FO - Faroe Islands (the)
- FR - France
- GA - Gabon
- GB - United Kingdom of Great Britain and Northern Ireland (the)
- GD - Grenada
- GE - Georgia
- GF - French Guiana
- GG - Guernsey
- GH - Ghana
- GI - Gibraltar
- GL - Greenland
- GM - Gambia (the)
- GP - Guadeloupe
- GQ - Equatorial Guinea
- GR - Greece
- GT - Guatemala
- GU - Guam
- GW - Guinea- Bissau
- GY - Guyana
- HK - Hong Kong
- HN - Honduras
- HR - Croatia
- HT - Haiti
- HU - Hungary
- ID - Indonesia
- IE - Ireland
- IL - Israel
- IM - Isle of Man
- IN - India
- IO - British Indian Ocean Territory (the)
- IS - Iceland
- IT - Italy
- JE - Jersey
- JM - Jamaica
- JO - Jordan
- JP - Japan
- KE - Kenya
- KG - Kyrgyzstan
- KH - Cambodia
- KI - Kiribati
- KM - Comoros (the)
- KN - Saint Kitts and Nevis
- KR - Korea (the Republic of)
- KW - Kuwait
- KY - Cayman Islands (the)
- KZ - Kazakhstan
- LA - Lao People’s Democratic Republic (the)
- LC - Saint Lucia
- LI - Liechtenstein
- LK - Sri Lanka
- LS - Lesotho
- LT - Lithuania
- LU - Luxembourg
- LV - Latvia
- MA - Morocco
- MC - Monaco
- MD - Moldova (the Republic of)
- ME - Montenegro
- MF - Saint Martin (French part)
- MG - Madagascar
- MH - Marshall Islands (the)
- MK - North Macedonia
- MN - Mongolia
- MO - Macau
- MP - Northern Mariana Islands (the)
- MQ - Martinique
- MR - Mauritania
- MS - Montserrat
- MT - Malta
- MU - Mauritius
- MV - Maldives
- MW - Malawi
- MX - Mexico
- MY - Malaysia
- MZ - Mozambique
- NA - Namibia
- NC - New Caledonia
- NE - Niger (the)
- NF - Norfolk Island
- NG - Nigeria
- NI - Nicaragua
- NL - Netherlands (the)
- NO - Norway
- NP - Nepal
- NR - Nauru
- NU - Niue
- NZ - New Zealand
- OM - Oman
- PA - Panama
- PE - Peru
- PF - French Polynesia
- PG - Papua New Guinea
- PH - Philippines (the)
- PK - Pakistan
- PL - Poland
- PM - Saint Pierre and Miquelon
- PN - Pitcairn
- PR - Puerto Rico
- PS - Palestine (State of)
- PT - Portugal
- PW - Palau
- PY - Paraguay
- QA - Qatar
- RE - Réunion
- RO - Romania
- RS - Serbia
- RW - Rwanda
- SA - Saudi Arabia
- SB - Solomon Islands
- SC - Seychelles
- SE - Sweden
- SG - Singapore
- SH - Saint Helena, Ascension and Tristan da Cunha
- SI - Slovenia
- SJ - Svalbard and Jan Mayen
- SK - Slovakia
- SL - Sierra Leone
- SM - San Marino
- SN - Senegal
- SR - Suriname
- ST - Sao Tome and Principe
- SV - El Salvador
- SX - Sint Maarten (Dutch part)
- SZ - Eswatini
- TC - Turks and Caicos Islands (the)
- TD - Chad
- TF - French Southern Territories (the)
- TG - Togo
- TH - Thailand
- TJ - Tajikistan
- TK - Tokelau
- TL - Timor- Leste
- TM - Turkmenistan
- TN - Tunisia
- TO - Tonga
- TR - Turkey
- TT - Trinidad and Tobago
- TV - Tuvalu
- TW - Taiwan (Province of China)
- TZ - Tanzania, the United Republic of
- UG - Uganda
- UM - United States Minor Outlying Islands (the)
- US - United States of America (the)
- UY - Uruguay
- UZ - Uzbekistan
- VA - Holy See (the)
- VC - Saint Vincent and the Grenadines
- VG - Virgin Islands (British)
- VI - Virgin Islands (U.S.)
- VN - Vietnam
- VU - Vanuatu
- WF - Wallis and Futuna
- WS - Samoa
- XK - Kosovo
- YT - Mayotte
- ZA - South Africa
- ZM - Zambia