KYC/KYB limits on payouts and user balance

As a regulated electronic money institution, Mangopay is required by law to conduct due diligence on users to whom it provides payment services or e-money services. As part of these obligations, Mangopay applies limits on:

Payouts
The balance of funds that can be held on a user’s wallets (applicable to UK platforms only)

The limits are applied depending on:

Your platform’s contractual status
The user’s API attributes – user category and KYC/KYB status

Mangopay offers one of two kinds of services to platforms:

Payment Services (PS) as Mangopay S.A. to platforms registered in the EEA
Electronic Money Services (E-Money Services, EMS) as Mangopay U.K. Ltd. to platforms registered in the UK

Overview of limits

The following table gives an overview of the possible contractual situations of your platform and the limits that apply in each case if the Owner user’s KYCLevel is LIGHT (which is always the if their UserCategory is PAYER):

KYC/KYB limits	Payouts	User balance	Applicable to user categories
Description (see below for more details)	Maximum cumulated payout amount (all wallets)	Maximum user balance (all wallets) before payouts and transfers out are blocked	Applicable to user categories
PS (EEA)	€0 (meaning payouts not allowed unless KYC/KYB verified)	Not applied	`PAYER` and `OWNER`
EMS (UK)	€150 per calendar month	€150	`OWNER` only

Note on currency

Funds are expressed on this page in EUR for simplicity. For processing in other currencies, the equivalent amount is taken into consideration (based on a conversion rate applied by Mangopay).

The rules apply to all amounts regardless of currency, meaning that a user is limited for all currencies combined.

Description of limits

Payouts

Services used Payout limit description

PS (EEA only)

Services used	Payout limit description
PS (EEA only)	A user cannot request a payout for any amount unless they are KYC/KYB verified and their `KYCLevel` is `REGULAR`.
EMS (EEA)	If `KYCLevel` is `LIGHT`, a user can request payouts up to the cumulated value of €150* per calendar month. Once this threshold is reached, payouts are blocked until the 1st corresponding date of the next calendar month. So if the user makes 3 payouts of €50 each on the 5th, 12th and 24th of the month, the next payout amount available to them would be €50 from the 5th of the next month, €100 from the 12th, or €150 from the 24th. As shown in the example above, the calendar month is a rolling month from the date of the first month to the corresponding date of the next month. If the date does not exist in the next month (e.g. the 30 February) then the last date of the month is used. Also as shown in the example above, the monthly period applies to the cumulated payout amount, meaning that all amounts paid out require the month to elapse before the user is free to pay them out again.

A user cannot request a payout for any amount unless they are KYC/KYB verified and their KYCLevel is REGULAR.

EMS (EEA)

If KYCLevel is LIGHT, a user can request payouts up to the cumulated value of €150* per calendar month. Once this threshold is reached, payouts are blocked until the 1st corresponding date of the next calendar month.

So if the user makes 3 payouts of €50 each on the 5th, 12th and 24th of the month, the next payout amount available to them would be €50 from the 5th of the next month, €100 from the 12th, or €150 from the 24th.

As shown in the example above, the calendar month is a rolling month from the date of the first month to the corresponding date of the next month. If the date does not exist in the next month (e.g. the 30 February) then the last date of the month is used.

Also as shown in the example above, the monthly period applies to the cumulated payout amount, meaning that all amounts paid out require the month to elapse before the user is free to pay them out again.

User balance

Services used User balance limit description

PS (EEA only)

Services used	User balance limit description
PS (EEA only)	Not applicable: there are no limits relating to the amount of funds that can be accumulated in user wallets.
EMS (UK)	If `KYCLevel` is `LIGHT`, the user balance limit prevents the user from making payouts or transfers out of any their wallets if the cumulated balance of all wallets reaches €150. Once the user reaches this threshold, the user must undergo KYC/KYB verification to obtain the `KYCLevel` of `REGULAR` and be able to request a payout or transfer out from one of their wallets. The user can continue to accumulate more than €150 in their wallets, but they are unable to exit the funds without KYC/KYB verification.

Not applicable: there are no limits relating to the amount of funds that can be accumulated in user wallets.

EMS (UK)

If KYCLevel is LIGHT, the user balance limit prevents the user from making payouts or transfers out of any their wallets if the cumulated balance of all wallets reaches €150*.

Once the user reaches this threshold, the user must undergo KYC/KYB verification to obtain the KYCLevel of REGULAR and be able to request a payout or transfer out from one of their wallets.

The user can continue to accumulate more than €150* in their wallets, but they are unable to exit the funds without KYC/KYB verification.