Submission
Verification
Complementary details (if necessary)
Status
of the UBO Declaration object:
VALIDATED
- The UBO Declaration is validated by Mangopay.INCOMPLETE
- The UBO Declaration is deemed incomplete by Mangopay. The object can be modified to complete the declaration.REFUSED
- The UBO Declaration is rejected by Mangopay. The object can’t be modified and must be recreated to be submitted.Reason
and Message
parameters.
INCOMPLETE
, the same UBO Declaration object can be modified and resubmitted. If the status is REFUSED
, a new UBO Declaration object needs to be created (if relevant following the response).Reason
values about why the UBO Declaration was marked REFUSED
or INCOMPLETE
. Ensure you check the Message
parameter for personalized information from Mangopay’s teams.
Reason | Issue | Recommendation |
---|---|---|
MISSING_UBO | One or more beneficial owners are missing from the declaration.For example, in the verification documents 2 individuals are indicated as owning more than 25%, but only one appears as a UBO in the UBO Declaration object. | Check your calculations of who is a beneficial owner and ensure that they are each present as UBOs in the UBO Declaration.See the glossary for more information about who is considered a beneficial owner. |
WRONG_UBO_INFORMATION | One or more of the parameters for the object’s UBOs has been incorrectly entered. | Review the information for the UBOs and ensure it is consistent with the verification documents. |
UBO_IDENTITY_NEEDED | We need a proof of identity document for a beneficial owner. | Submit an accepted identity document for the beneficial owner as a KYC Document and then resubmit the declaration. |
SHAREHOLDERS_DECLARATION_NEEDED | The Registration Proof and/or Articles of Association do not give sufficient information about the beneficial owners, so we can’t verify the information in the UBO Declaration object. We need the Shareholder Declaration completed and signed by the legal representative. | Complete and sign the Shareholder Declaration form and submit it as a KYC Document (SHAREHOLDER_DECLARATION type) before re-submitting the declaration. |
ORGANIZATION_CHART_NEEDED | The business structure is complex and we need a chart which clarifies the relationship between holding entities (i.e., an organigram or organizational chart). | Submit the requested supporting document as a KYC Document (SHAREHOLDER_DECLARATION type). Check the Message parameter for more details. |
DOCUMENTS_NEEDED | We don’t have sufficient documentary evidence to validate the declaration. | Submit the requested supporting document as a KYC Document. Check the Message parameter for more details. |
DECLARATION_DO_NOT_MATCH_UBO_INFORMATION | The UBO Declaration object doesn’t match the information we have obtained on the beneficial owners from the verification documents.This may be the case if a Shareholder Declaration form has been completed and validated but the UBO Declaration has not been subsequently updated, meaning the two are inconsistent. | Ensure the information in the UBO Declaration is fully consistent with the verification documents (including the Shareholder Declaration).If any individuals have been added as UBOs that should not be considered as beneficial owners, disregard them by setting IsActive to false using the PUT Update a UBO endpoint or the Dashboard. |
SPECIFIC_CASE | There is a specific reason for the rejection in this case. | Check the Message parameter for more details. |