To be verified, a user must provide at least one official document as evidence of the information they have declared. At Mangopay these documents are referred to as verification documents.

In order to verify a user, one or several documents may be required (depending on the type of user).

Identity proof

A document such as a national identity card, passport, residence permit, or driving license (acceptance may vary depending on the country).

A valid in-date document must be provided, with both the front and back when relevant.

Registration proof

Extract from the national registry of companies, not older than three months.

In the case of an Organization or Soletrader, this can be a proof of registration from the relevant official authority.

Articles of association

A certified formal memorandum, also called articles or certificate of incorporation, defining the directors, the nature of the business activity, registered address, shareholding, governance structure, etc.

The articles of association must be accurate, the latest version published, and signed.

Shareholder declaration

A Mangopay form allowing a legal entity to detail its , signed by the .

This form is required when the official documents don’t given enough information about the beneficial ownership of the legal entity.

Available in: English, French, German, Spanish, Italian, Dutch, and Portuguese.

Address proof

A confirmation of residence that is less than a year old: utilities (water, electricity, gas, etc.) or telephone bill, tax certificate, household insurance, confirmation of real estate ownership, residential registration form, etc.

In the API, these document types are identified by the Type parameter of the KYC Document object.

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Requirements

All users must provide the identity proof document.

Legal users must also provide the other types of document depending on their user type. For more information, see:

Guide

Requirements by user type

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Accepted languages

Mangopay accepts documents submitted in one of the following languages:

  • Dutch
  • English
  • French
  • German
  • Italian
  • Portuguese
  • Spanish

Note - Translation may be required (except for identity proof)

For all documents except the identity proof, a certified sworn translation to English or French is required if the document is not in one of the accepted languages (or if it is deemed necessary by Mangopay).

The translation must be signed by the certified sworn translator who has been appointed by the legal authorities to provide official translations.

Both the translation and the original must be submitted together in the same KYC Document.