ResourcesError handlingError codes

121004

Error messageSpecific case: please contact our Finance Team
DescriptionThe payout failed due to a specific issue.
Categories
Payout

What to do

In such cases, platforms need to contact Mangopay’s team to know more.

Example

API Response
1{
2    "Id":"3329924457",
3    "Tag":"custom meta",
4    "CreationDate":1677649187,
5    "AuthorId":"1595794444",
6    "CreditedUserId":null,
7    "DebitedFunds":{
8        "Currency":"EUR",
9        "Amount":1000
10    },
11    "CreditedFunds":{
12        "Currency":"EUR",
13        "Amount":1000
14    },
15    "Fees":{
16        "Currency":"EUR",
17        "Amount":0
18    },
19    "Status":"FAILED",
20    "ResultCode":"121004",
21    "ResultMessage":"Specific case: please contact our Finance Team",
22    "ExecutionDate":null,
23    "Type":"PAYOUT",
24    "Nature":"REGULAR",
25    "CreditedWalletId":null,
26    "DebitedWalletId":"1646955444",
27    "PaymentType":"BANK_WIRE",
28    "BankAccountId":"2322844444",
29    "BankWireRef":null
30}