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Error messageSpecific case: please contact our Finance Team
DescriptionThe payout failed due to a specific issue.
Categories
Payout

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What to do

In such cases, platforms need to contact Mangopay’s team to know more.

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Example

API Response
{
    "Id":"3329924457",
    "Tag":"custom meta",
    "CreationDate":1677649187,
    "AuthorId":"1595794444",
    "CreditedUserId":null,
    "DebitedFunds":{
        "Currency":"EUR",
        "Amount":1000
    },
    "CreditedFunds":{
        "Currency":"EUR",
        "Amount":1000
    },
    "Fees":{
        "Currency":"EUR",
        "Amount":0
    },
    "Status":"FAILED",
    "ResultCode":"121004",
    "ResultMessage":"Specific case: please contact our Finance Team",
    "ExecutionDate":null,
    "Type":"PAYOUT",
    "Nature":"REGULAR",
    "CreditedWalletId":null,
    "DebitedWalletId":"1646955444",
    "PaymentType":"BANK_WIRE",
    "BankAccountId":"2322844444",
    "BankWireRef":null
}