Company information and documents

During the initial onboarding process, your platform will be required to provide information and documents relating to your company. The Mangopay Dashboard guides you through the necessary steps.

As a regulated payment services provider (PSP), we are required to perform due diligence checks to:

Verify your identity and business activity
Assess risk and regulatory obligations
Ensure your account is configured correctly and securely

Information and documents required

The information and documents required may depend slightly on your platform’s business model, geographical scope, and industry.

Mangopay requires information relating to:

Actor	Description	Information required
Your company	The company operating your platform, which is the app or website integrating Mangopay to handle payments.	Basic registration details, industry and business activity, geographical scope, processing volumes (current and forecasted), platform URL (if live), etc.
Legal representative	The legal representative is an individual authorized to sign the contract on behalf of your company and engage Mangopay as a partner. You must register one such person with Mangopay, whose identity will be verified.	Name, address, contact details, nationality, date and place of birth, percentage ownership of your company.
Beneficial owners	Individuals owning more than 10% of the company, either directly or indirectly (via one or more intermediary holding company).	Name, address, contact details, nationality, date and place of birth, percentage ownership of your company.
Intermediary holding companies (as applicable)	Legal entities between your company and any beneficial owners.	Basic registration details (plus documents below).

Documents required

Mangopay also requires documents relating to the actors above. Some requirements may depend on your platform’s industry or business model. See also the note on translations below.

Your company

Relating to your company itself:

Document	Necessity
Proof of registration, issued within the last 3 months – accepted documents are the same as those for end users, depending on the country of incorporation	Mandatory
Articles of association, signed and up to date – accepted documents are the same as those for end users, depending on the country of incorporation	Mandatory
Extract from the national registry of beneficial owners, issued within the last 3 months	Mandatory
Shareholding structure chart, signed and dated, showing the direct ownership of the company, all intermediaries, and all declared beneficial owners	Mandatory
Bank statement of the account used for billing purposes	Mandatory
Evidence of the origin of funds/capital to assess the description of business activity – example evidence can be income statements, operating cash flow statements, dividends from shareholders or subsidiaries, bank statements, financial or audit or tax reports, etc.	Mandatory
Workflow diagram showing implementation of Mangopay’s wallet payment system	Mandatory
Your platform’s terms and conditions accepted by your users	Mandatory
Platform’s seller relationship policy	Required for all marketplace platforms
Mock-up or screenshots of your platform’s website or mobile app	Required if website or mobile app not live
Sworn declaration form provided by Mangopay, completed and signed by the legal representative within the last 3 months	Required depending on platform’s business model
Curriculum vitae (CV) of the declared legal representative	Required depending on platform’s business model
AML/CTF questionnaire	Required depending on platform’s business model
Minutes of the last general meeting	Required depending on platform’s business model
Platform’s anti-fraud policy	Required depending on platform’s business model
Platform’s age control procedure	Required depending on platform’s business model
Pitch deck	Required depending on platform’s business model
Platform’s AML policy	Required depending on platform’s business model
Proof of regulation	Required depending on platform’s business model
Due diligence questionnaire (provided by Mangopay)	Required depending on platform’s business model

Legal representative

For the declared individual:

Document	Necessity
Identity proof – accepted forms of ID are the same as those for end users	Mandatory
Proof of address, dated within the last 3 months – examples include utilities (water, electricity, gas, etc.) or telephone bill, tax certificate, household insurance, confirmation of real estate ownership, residential registration form	Mandatory
Criminal record, issued within the last 3 months	Required depending on the platform’s business model

Beneficial owners

For each individual:

Document	Necessity
Identity proof – accepted forms of ID are the same as those for end users	Mandatory for each
Proof of address, dated within the last 3 months – examples include utilities (water, electricity, gas, etc.) or telephone bill, tax certificate, household insurance, confirmation of real estate ownership, residential registration form	Mandatory for each

Intermediary holding companies

For each intermediary in the shareholding structure chart document:

Document	Necessity
Articles of association, signed and up to date – accepted documents are the same as those for end users, depending on the country of incorporation.	Mandatory for each
Proof of registration, issued within the last 3 months – accepted documents are the same as those for end users, depending on the country of incorporation.	Mandatory for each
Extract from the national registry of beneficial owners, issued within the last 3 months.	Mandatory for each

Note on translations

Company documents are generally accepted in the following languages:

Dutch
English
French
German
Italian
Portuguese
Spanish

If the original document is not in one of these languages, a translation to English or French is required.

If the document is a registration proof or articles of association, the translation must be certified (and signed) by a sworn translator who has been appointed by the legal authorities to provide official translations.

Mangopay reserves the right to request a certified sworn translation in other cases if deemed necessary.

Identity documents do not need to be translated.