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206104
Integration
Guides
API reference
206104
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All error codes
Error message
User not recognized
Description
The payment failed because the user is not recognized by the bank.
Categories
Pay-in
Causes
The bank reported the user as being not recognized.
What to do
Retry the payment.
Assistant
Responses are generated using AI and may contain mistakes.
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Overview
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Client
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206104
Copy page
‹
All error codes
Error message
User not recognized
Description
The payment failed because the user is not recognized by the bank.
Categories
Pay-in
Causes
The bank reported the user as being not recognized.
What to do
Retry the payment.
Assistant
Responses are generated using AI and may contain mistakes.
Was this page helpful?
Yes
No
On this page
Causes
What to do