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Error messageThe user has disputed the authorisation of the mandate
DescriptionThe pay-in failed because the user has contested the authorization of the mandate.
Categories
Mandate

Direct debit

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Causes

This error occurs when end users contact their banks to contest the mandate.

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Example

API Response
{
    "Id":"3212146337",
    "CreationDate":1675435949,
    "AuthorId":"3167455188",
    "CreditedUserId":"3167425588",
    "Status":"FAILED",
    "ExecutionDate":null,
    "ChargeDate":1675900800,
    "Type":"PAYIN",
    "Nature":"REGULAR",
    "CreditedWalletId":"316255565",
    "DebitedWalletId":null,
    "CreditedFunds":{
        "Currency":"GBP",
        "Amount":50000
    },
    "DebitedFunds":{
        "Currency":"GBP",
        "Amount":51750
    },
    "Fees":{
        "Currency":"GBP",
        "Amount":1750
    },
    "ResultCode":"001804",
    "ResultMessage":"The user has disputed the authorisation of the mandate",
    "PaymentType":"DIRECT_DEBIT",
    "ExecutionType":"DIRECT",
    "Tag":"2023-3",
    "MandateId":"3247046756",
    "StatementDescriptor":null
}