ResourcesError handlingError codes

001804

Error messageThe user has disputed the authorisation of the mandate
DescriptionThe pay-in failed because the user has contested the authorization of the mandate.
Categories
Mandate

Direct debit

Causes

This error occurs when end users contact their banks to contest the mandate.

Example

API Response
{
    "Id":"3212146337",
    "CreationDate":1675435949,
    "AuthorId":"3167455188",
    "CreditedUserId":"3167425588",
    "Status":"FAILED",
    "ExecutionDate":null,
    "ChargeDate":1675900800,
    "Type":"PAYIN",
    "Nature":"REGULAR",
    "CreditedWalletId":"316255565",
    "DebitedWalletId":null,
    "CreditedFunds":{
        "Currency":"GBP",
        "Amount":50000
    },
    "DebitedFunds":{
        "Currency":"GBP",
        "Amount":51750
    },
    "Fees":{
        "Currency":"GBP",
        "Amount":1750
    },
    "ResultCode":"001804",
    "ResultMessage":"The user has disputed the authorisation of the mandate",
    "PaymentType":"DIRECT_DEBIT",
    "ExecutionType":"DIRECT",
    "Tag":"2023-3",
    "MandateId":"3247046756",
    "StatementDescriptor":null
}