Error messageContact the user
DescriptionThe pay-in failed for an unknown reason. The end user should be contacted.
Categories

Mandate

Direct debit

Example

This error is returned upon making a Create a Direct Debit PayIn request.

API Response
{

    "Id":"3333624441",

    "CreationDate":1677717185,

    "AuthorId":"460544459",

    "CreditedUserId":"460544459",

    "Status":"FAILED",

    "ExecutionDate":null,

    "ChargeDate":1678147200,

    "Type":"PAYIN",

    "Nature":"REGULAR",

    "CreditedWalletId":"2744437637",

    "DebitedWalletId":null,

    "CreditedFunds":{

        "Currency":"EUR",

        "Amount":10599

    },

    "DebitedFunds":{

        "Currency":"EUR",

        "Amount":10599

    },

    "Fees":{

        "Currency":"EUR",

        "Amount":0

    },

    "ResultCode":"001831",

    "ResultMessage":"Contact the user",

    "PaymentType":"DIRECT_DEBIT",

    "ExecutionType":"DIRECT",

    "Tag":null,

    "MandateId":"279944444",

    "StatementDescriptor":"Nov2021"