ResourcesError handlingError codes

1831

Error messageContact the user
DescriptionThe pay-in failed for an unknown reason. The end user should be contacted.
Categories
Mandate

Direct debit

Example

This error is returned upon making a Create a Direct Debit PayIn request.

API Response
1{
2    "Id":"3333624441",
3    "CreationDate":1677717185,
4    "AuthorId":"460544459",
5    "CreditedUserId":"460544459",
6    "Status":"FAILED",
7    "ExecutionDate":null,
8    "ChargeDate":1678147200,
9    "Type":"PAYIN",
10    "Nature":"REGULAR",
11    "CreditedWalletId":"2744437637",
12    "DebitedWalletId":null,
13    "CreditedFunds":{
14        "Currency":"EUR",
15        "Amount":10599
16    },
17    "DebitedFunds":{
18        "Currency":"EUR",
19        "Amount":10599
20    },
21    "Fees":{
22        "Currency":"EUR",
23        "Amount":0
24    },
25    "ResultCode":"001831",
26    "ResultMessage":"Contact the user",
27    "PaymentType":"DIRECT_DEBIT",
28    "ExecutionType":"DIRECT",
29    "Tag":null,
30    "MandateId":"279944444",
31    "StatementDescriptor":"Nov2021"