PayPal
About
PayPal is a popular international payment method that allows users to pay by connecting to their PayPal account and using a connected card or bank account or their PayPal account balance.
| Region | International |
|---|---|
| Currencies | See the currencies page for details |
| Refunds | Yes |
| Disputes | Yes, see disputes below for details |
| Preauthorization | No |
| Recurring payments | No |
User prerequisites
To use this payment method, users must:
- Create a PayPal account
- Connect a card or bank account to their PayPal account
User experience
- On your app or website, the user selects PayPal as the payment method during checkout
- The user is redirected to the PayPal payment page (
RedirectURL) - The user logs in to their PayPal account, selects a payment method, and confirms payment
- The user is returned to your app or website (on
ReturnURL)
Outcome
The transaction is complete when the pay-in status changes from CREATED to SUCCEEDED or FAILED, indicating the outcome.
You should also set up hook notifications for the relevant event types:
PAYIN_NORMAL_SUCCEEDEDPAYIN_NORMAL_FAILED
Activation
PayPal requires approval and integration with PayPal and activation by Mangopay. Contact the Mangopay Support team via the Dashboard to get started.
The activation process is as follows:
Mangopay checks your platform’s eligibility
PayPal is only available for platforms that are:
- Based in the EU, UK, or Switzerland
- Not operating a crowdfunding business model
Mangopay refers your platform to PayPal
At this stage, Mangopay can activate Sandbox for your platform to begin testing.
PayPal approves your request
PayPal accompanies your platform in setting up a PayPal Business account
This includes:
- Due diligence and business registration
- Pricing negotiation, on top of Mangopay’s commission
- Creation of the PayPal account
- Integration support (PayPal button etc.)
PayPal notifies Mangopay that your platform is ready to go live
Mangopay activates PayPal in Production
Upon activation, Mangopay provides you with an activation link.
You approve Mangopay in PayPal
Using the activation link provided at activation, you give approval to Mangopay to process payments on behalf of your PayPal Business account.
Shipping preference
The ShippingPreference parameter allows you to specify the behavior of the shipping address on the PayPal payment page.
SET_PROVIDED_ADDRESS- The address provided in theShippingparameter is displayed and is not editable. If this value is sent, theShippingparameter is required.GET_FROM_FILE- TheShippingparameter is ignored and the end user can choose from registered addresses.NO_SHIPPING- No shipping address section is displayed.
Tracking information
PayPal allows you to upload tracking information for shipments of a transaction.
The tracking number provides evidence of shipping and delivery. For a dispute opened because the user claims they haven’t received the items, proof of shipping and delivery usually means the dispute is resolved in the platform’s favor.
To provide the tracking information for a transaction:
Obtain the shipment’s tracking number from the carrier
The carriers supported by PayPal are listed in PayPal’s documentation.
Send the tracking number and carrier to Mangopay
Use the PUT Add tracking information to a PayPal PayIn to update the pay-in with the tracking number and carrier.
There is no link between the line items and the shipments. If multiple line items are in the same shipment, you only need to add the tracking information once. You should add all the tracking numbers relating to all the line items.
Optionally, trigger an email from PayPal to the buyer
To do so, set the NotifyBuyer parameter to true when you make the PUT call.
If making multiple calls for the same transaction, notify the buyer on only one of the calls (for example, the first).
Caution - Tracking information cannot be edited
Information for a tracking number can’t be edited once sent, including the email notification to the buyer.
You can only send a unique tracking number once.
Refunds
Caution - Trigger refunds via the API, not via PayPal
PayPal refunds must be triggered via the POST Create a Refund for a PayIn endpoint of the Mangopay API. Mangopay then informs PayPal of the refund, and the funds are returned to the user.
You must not request refunds from within the PayPal Resolution Center. This action may result in desynchronization errors, because the refund exists in PayPal without existing in Mangopay.
PayPal refunds can only be created within 180 days of the initial transaction.
Refunds cannot be created for transactions which are disputed on PayPal’s side, even if no Dispute object is created in the Mangopay API (which is the case for an inquiry or unresolved claim). If the transaction is disputed in PayPal, the error 005408 is returned when you attempt the refund.
Disputes
If a user has an issue with a payment, they may raise it directly with PayPal, resulting in a PayPal inquiry which may escalate to a claim. A user may also object to a payment with their card issuer, resulting in a chargeback.
Note - Contest disputes in PayPal Resolution Center
Use the PayPal Resolution Center to deal with all issues arising from payments.
For PayPal payments, Mangopay does not create a Dispute unless and until the case is already ruled against the platform by PayPal. This means that when the Dispute object is created, its ResultCode is LOST and it cannot be contested in the Mangopay Dashboard.
Inquiry
If a user raises an issue with PayPal, the first phase allows the platform to reach an agreement with the user.
A PayPal inquiry is automatically closed after 20 days unless it is escalated to a claim. There is no Dispute object created in the Mangopay API.
Claim
If the inquiry is escalated to a claim, PayPal steps in to resolve the situation. PayPal may require you to submit evidence via the PayPal Resolution Center.
Without any action from either the user or platform after 30 days, the claim is ruled against the platform and the user is refunded.
In the case of a claim ruled against the platform, a lost Dispute object and a Repudiation object are created in the Mangopay API in order to withdraw funds from the platform’s repudiation wallet and return them to PayPal (to return to the user).
Chargebacks
If a user files a chargeback for a PayPal payment directly with their bank, then PayPal coordinates the response and requests evidence from you in the PayPal Resolution Center.
In the case of a chargeback ruled against the platform, a lost Dispute object and a Repudiation object are created in the Mangopay API in order to withdraw funds from the platform’s repudiation wallet and return them to PayPal (to return to the user).