The Dispute Document object
Description
The Dispute Document object is a container to store document pages before being sent to Mangopay’s team for review as part of the dispute process. One Dispute Document object is necessary for each type of document.
Attributes
The unique identifier of the dispute.
Returned values: DELIVERY_PROOF
, INVOICE
, REFUND_PROOF
, USER_CORRESPONDANCE
, USER_ACCEPTANCE_PROOF
, PRODUCT_REPLACEMENT_PROOF
, OTHER
The type of the dispute document.
The unique identifier of the object.
Max. length: 255 characters
Custom data that you can add to this object.
The date and time at which the object was created.
The date and time at which the document was processed by Mangopay’s team.
Returned values: CREATED
, VALIDATION_ASKED
, VALIDATED
, REFUSED
, OUT_OF_DATE
The status of the dispute document.
Returned values: DOCUMENT_DO_NOT_MATCH_USER_DATA, DOCUMENT_FALSIFIED, DOCUMENT_HAS_EXPIRED, DOCUMENT_INCOMPLETE, DOCUMENT_MISSING, DOCUMENT_NOT_ACCEPTED, DOCUMENT_UNREADABLE, SPECIFIC_CASE, UNDERAGE_PERSON
The reason for the dispute document refusal. The reason for the dispute document refusal. See the RefusedReasonMessage
for more information.
Max. length: 255 characters
Default value: null
Additional information about why the KYC Document was refused, provided by Mangopay’s team.
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