Description

The Dispute Document object is a container to store document pages before being sent to Mangopay’s team for review as part of the dispute process. One Dispute Document object is necessary for each type of document.

Attributes

DisputeId
string

The unique identifier of the dispute.

Type
string

Returned values: DELIVERY_PROOF, INVOICE, REFUND_PROOF, USER_CORRESPONDANCE, USER_ACCEPTANCE_PROOF, PRODUCT_REPLACEMENT_PROOF, OTHER

The type of the dispute document.

Id
string

The unique identifier of the object.

Tag
string

Max. length: 255 characters

Custom data that you can add to this object.

CreationDate
timestamp

The date and time at which the object was created.

ProcessedDate
timestamp

The date and time at which the document was processed by Mangopay’s team.

Status
string

Returned values: CREATED, VALIDATION_ASKED, VALIDATED, REFUSED, OUT_OF_DATE

The status of the dispute document.

RefusedReasonType
string

Returned values: DOCUMENT_DO_NOT_MATCH_USER_DATA, DOCUMENT_FALSIFIED, DOCUMENT_HAS_EXPIRED, DOCUMENT_INCOMPLETE, DOCUMENT_MISSING, DOCUMENT_NOT_ACCEPTED, DOCUMENT_UNREADABLE, SPECIFIC_CASE, UNDERAGE_PERSON

The reason for the dispute document refusal. The reason for the dispute document refusal. See the RefusedReasonMessage for more information.

RefusedReasonMessage
string

Max. length: 255 characters

Default value: null

Additional information about why the KYC Document was refused, provided by Mangopay’s team.