Mandates errors
The table below lists the range of statuses that can be applied to a Direct Debit mandate, along with the corresponding description of when that status applies.
Result Code | Result Message | More information |
---|---|---|
001801 | The bank account has been closed | |
001802 | The bank details supplied were incorrect | |
001803 | Direct debit is not enabled for this bank account | |
001804 | The user has disputed the authorisation of the mandate | |
001805 | The user has cancelled the mandate | |
001806 | The client has cancelled the mandate | |
001807 | User has let the mandate session expire without confirming | |
001024 | Author is not the Mandate owner | |
001830 | There are insufficient funds in the bank account | |
001831 | Contact the user | |
001832 | The payment has been cancelled | |
001833 | The Status of this Mandate does not allow for payments | |
001834 | The user has disputed the payment | |
009999 | Technical error | |
001835 | The mandate has expired | No collection attempts were made against the mandate for over 13 months. As a result, it has expired, is inactive, and no further collections can be taken against it |
001836 | The mandate has been submitted to the user’s bank | The mandate has been submitted to the customer's bank to set up against their bank account |