Mandates errors
The table below lists the range of statuses that can be applied to a Direct Debit mandate, along with the corresponding description of when that status applies.
| Result Code | Result Message | More information |
|---|---|---|
| 001801 | The bank account has been closed | |
| 001802 | The bank details supplied were incorrect | |
| 001803 | Direct debit is not enabled for this bank account | |
| 001804 | The user has disputed the authorisation of the mandate | |
| 001805 | The user has cancelled the mandate | |
| 001806 | The client has cancelled the mandate | |
| 001807 | User has let the mandate session expire without confirming | |
| 001024 | Author is not the Mandate owner | |
| 001830 | There are insufficient funds in the bank account | |
| 001831 | Contact the user | |
| 001832 | The payment has been cancelled | |
| 001833 | The Status of this Mandate does not allow for payments | |
| 001834 | The user has disputed the payment | |
| 009999 | Technical error | |
| 001835 | The mandate has expired | No collection attempts were made against the mandate for over 13 months. As a result, it has expired, is inactive, and no further collections can be taken against it |
| 001836 | The mandate has been submitted to the user’s bank | The mandate has been submitted to the customer's bank to set up against their bank account |