Payout error codes
- If your payout is successfully treated (your payout becomes SUCCEEDED), it can later be reaccredited for a variety of reasons.
- In this case, the payout stays as "SUCCEEDED" but a new transaction is created, which will be a Refund of the original Payout (in the same way you can have a refunded Payin except the difference is that its not client driven).
- In this case, as for payin refunds, you’ll have 2 fields within
RefundReasonare: BANKACCOUNT_INCORRECT, BANKACCOUNT_HAS_BEEN_CLOSED, OWNER_DOT_NOT_MATCH_BANKACCOUNT, WITHDRAWAL_IMPOSSIBLE_ON_SAVINGS_ACCOUNTS. This will usually be accompanied by a custom message in the
|Result Code||Result Message||More information|
|121999||Generic withdrawal error||--------|
|121001||The bank wire has been refused||The bankwire has been refused by MANGOPAY or cancelled by the user. You should contact us to unblock the situation and enable the bankwire towards MANGOPAY.|
|121002||The author is not the wallet owner||--------|
|121003 or 001001||Insufficient wallet balance||--------|
|121004||Specific case: please contact our Support Team||--------|
|121005||Refused due to the Fraud Policy||--------|
|121006||The associated bank account is not active||--------|
|121007||The author is not the bank account owner||--------|
|121008||The request for instant payment cannot be successful due to ineligibility||--------|
|121012||Inapproriate bank account type used||The PayOut has been rejected by MANGOPAY’s teams due to an irrelevant BankAccountType used (e.g., “OTHER” instead of “IBAN”).|
|002997||Blocked due to KYC limitations (maximum debited or credited amount reached)||The user needs to be KYC verified (more info)|
|002998||Blocked due to the Bank Account Owner’s KYC limitations (maximum debited or credited amount reached)||The bank account needs to be KYC verified (more info)|
|002999||Blocked due to a Debited User’s KYC limitations (maximum debited or credited amount reached)||One of the users who has contributed to the wallet being debited needs to be KYC verified (more info)|
|130001||The client's settings are incorrectly configured for instant payout||--------|
|130002||The amount requested is greater than the authorised amount||Threshold activation: the amount requested is greater than the instant payment threshold.
On-demand activation: the amount requested is greater than the threshold above which MANGOPAY carries out a manual verification.
|130003||The user is not KYC validated||--------|
|130004||The user is blocked by MANGOPAY’s fraud policy||--------|
|130005||One or more required parameters are missing or incorrect. An incorrect resource ID also produces this kind of error||For example, the BankAccount address is not a sub-object (v2.01), or there are incorrect or missing parameters in the body.|
|130006||Technical error; please try again later||--------|
|130007||The destination bank is not reachable||--------|
|130008||Duplicate transaction identified||Instant payouts are limited to one instant payout of the same amount to the same bank account per 24 hours.|
|130009||The destination IBAN is not valid||--------|
|130010||Generic operation error||--------|