Payout error codes
- If your payout is successfully treated (your payout becomes SUCCEEDED), it can later be reaccredited for a variety of reasons.
- In this case, the payout stays as "SUCCEEDED" but a new transaction is created, which will be a Refund of the original Payout (in the same way you can have a refunded Payin except the difference is that its not client driven).
- In this case, as for payin refunds, you’ll have 2 fields within
RefundReason->RefundReasonMessageandRefundReasonType. PossibleRefundReasonare: BANKACCOUNT_INCORRECT, BANKACCOUNT_HAS_BEEN_CLOSED, OWNER_DOT_NOT_MATCH_BANKACCOUNT, WITHDRAWAL_IMPOSSIBLE_ON_SAVINGS_ACCOUNTS. This will usually be accompanied by a custom message in theRefundReasonMessagefield
| Result Code | Result Message | More information |
|---|---|---|
| 121999 | Generic withdrawal error | -------- |
| 121001 | The bank wire has been refused | The bankwire has been refused by MANGOPAY or cancelled by the user. You should contact us to unblock the situation and enable the bankwire towards MANGOPAY. |
| 121002 | The author is not the wallet owner | -------- |
| 121003 or 001001 | Insufficient wallet balance | -------- |
| 121004 | Specific case: please contact our Support Team | -------- |
| 121005 | Refused due to the Fraud Policy | -------- |
| 121006 | The associated bank account is not active | -------- |
| 121007 | The author is not the bank account owner | -------- |
| 121008 | The request for instant payment cannot be successful due to ineligibility | -------- |
| 121012 | Inapproriate bank account type used | The PayOut has been rejected by MANGOPAY’s teams due to an irrelevant BankAccountType used (e.g., “OTHER” instead of “IBAN”). |
| 002997 | Blocked due to KYC limitations (maximum debited or credited amount reached) | The user needs to be KYC verified (more info) |
| 002998 | Blocked due to the Bank Account Owner’s KYC limitations (maximum debited or credited amount reached) | The bank account needs to be KYC verified (more info) |
| 002999 | Blocked due to a Debited User’s KYC limitations (maximum debited or credited amount reached) | One of the users who has contributed to the wallet being debited needs to be KYC verified (more info) |
| 130001 | The client's settings are incorrectly configured for instant payout | -------- |
| 130002 | The amount requested is greater than the authorised amount | Threshold activation: the amount requested is greater than the instant payment threshold. On-demand activation: the amount requested is greater than the threshold above which MANGOPAY carries out a manual verification. |
| 130003 | The user is not KYC validated | -------- |
| 130004 | The user is blocked by MANGOPAY’s fraud policy | -------- |
| 130005 | One or more required parameters are missing or incorrect. An incorrect resource ID also produces this kind of error | For example, the BankAccount address is not a sub-object (v2.01), or there are incorrect or missing parameters in the body. |
| 130006 | Technical error; please try again later | -------- |
| 130007 | The destination bank is not reachable | -------- |
| 130008 | Duplicate transaction identified | Instant payouts are limited to one instant payout of the same amount to the same bank account per 24 hours. |
| 130009 | The destination IBAN is not valid | -------- |
| 130010 | Generic operation error | -------- |