KYC document errors

Refused Reason Type IDENTITY_PROOF REGISTRATION_PROOF ARTICLES_OF_ASSOCIATION SHAREHOLDER_DECLARATION
DOCUMENT_UNREADABLE
  • Document is fuzzy, unreadable
  • MRZ band is cut, must be perfectly readable (no flash)
A clear copy of your Up-to-date Extract from the Companies Register is required. The one provided is not clear enough A clear copy of Up-to-date Articles of Association is required. The one provided is not clear enough A clear copy of Up-to-date shareholder declaration is required. The one provided is not clear enough
DOCUMENT_NOT_ACCEPTED
  • Document is not acceptable
  • Document is not a national identity card, passport required out of the EEA
  • Document is not an ID proof accepted by our terms and conditions guideline
Document is not acceptable, it doesn't fit the KYC requirements guideline agreed with us Document is not acceptable, it doesn't fit the KYC requirements guideline agreed with us Document is not acceptable, it doesn't fit the KYC requirements guideline agreed with us
DOCUMENT_HAS_EXPIRED
  • ID proof is expired
Only for FR, extended validity period from 10 to 15 years is not applicable if:
  • individual was underage when document was issued
  • the document was issued before the 02/01/2004
  • Document is outdated (more than 3 months)
  • A recent copy of Up-to-date Extract from the Companies Register is required (maximum 3 months old)
  • Document is outdated
  • A copy of Up-to-date Articles of Association (which include the last modifications made) is required
N/A
DOCUMENT_INCOMPLETE
  • Document incomplete
  • Front or backside of the document is missing
  • A recent copy of Up-to-date Extract from the Companies Register is required
  • All the pages of the document need to be provided
The full copy of the Up-to-date Articles of Association is required (all the pages signed of the document need to be provided)
  • Date, name or signature is missing
  • Document was left blanked
  • Only legal entity legal person chart is completed and not the individual one
  • Important to know who INDIRECTLY own the company if a holding company has the first level ownership
DOCUMENT_DO_NOT_MATCH_USER_DATA
  • Declarative data and document data do not match
  • NATURAL USER: declarative data FirstName and LastName do not match with document data
  • LEGAL_PERSONALITY: declarative data LegalRepresentative FirstName and LegalRepresentative LastName do not match with document data
  • Declarative data should be edited and the document resubmitted: First name and Last name are compulsory, middle name is optional
N/A N/A N/A
DOCUMENT_DO_NOT_MATCH_ACCOUNT_DATA Bank account title do not match wallet owner data N/A N/A N/A
DOCUMENT_FALSIFIED Document is falsified:
  • Account will be blocked
  • Partner will be contacted, meanwhile fraud team will check all related transactions
N/A N/A N/A
UNDERAGE_PERSON Individual is underage and can not process transactions through MGP 18+ only N/A N/A N/A
SPECIFIC_CASE Specific case, please refer to RefusedReasonMessage for further informations N/A N/A N/A

KYC transaction errors

Result Code Result Message More information
002999 Blocked due to a Debited User’s KYC limitations (maximum debited or credited amount reached) The user is not KYC-validated. You can find more information here.
002998 Blocked due to the Bank Account Owner’s KYC limitations (maximum debited or credited amount reached) The bank account needs to be KYC verified (more info)
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