Error codes

With the Visa/Mastercard credit cards, you can trigger specific error codes by using the transaction amounts given in the column "Test amount"

Operation failed

Result Code Result Message More information Test amount
001999 Generic Operation error An incident or connection issue has occured and closed all transactions.
001001 Unsufficient wallet balance The e-wallet does not contain enough funds to process the transaction
001002 Author is not the wallet owner The user ID used as Author has to be the wallet owner
001011 Transaction amount is higher than maximum permitted amount
001012 Transaction amount is lower than minimum permitted amount
001013 Invalid transaction amount The user's bank has rejected the transaction. Users should contact his/her bank for more information. 333.13
001014 CreditedFunds must be more than 0 (DebitedFunds can not equal Fees)

PayIn Web errors

Result Code Result Message More information
001030 User has not been redirected The user never gets the payment page and never opens the Payline session
001031 User canceled the payment The User clicks on "Cancelled" on the payment page
101002 The transaction has been cancelled by the user The User clicks on "Cancelled" on the payment page
001032 User is filling in the payment card details The user is still on the payment page (Payline session)
001033 User has not been redirected then the payment session has expired The session has expired so the Payin Web is failed. The user has gone on the payment page
001034 User has let the payment session expire without paying The user went to the payment page but let the session expired. So the Payin Web has failed
101001 The user does not complete transaction The user did not enter some of the compulsory information. All fields should be completed within the first minutes of payment.

Refund transaction errors

Result Code Result Message More information
001401 Transaction has already been successfully refunded
001403 The transaction cannot be refunded (max 11 months)
001404 No more refunds can be created against this transaction
005403 The refund cannot exceed initial transaction amount Refunding more than the initial transaction's value is not possible. Make a separate transfer to add a compensation.
005404 The refunded fees cannot exceed initial fee amount Refunding more than the initial transaction fee is not possible. Make a separate transfer to add a compensation.
005405 Balance of client fee e-wallet insufficient Fees cannot be included in a refund if the fee e-wallet has already been debited and the outstanding amount has been paid out.
005406 Another refund for this transaction is still pending.
005407 Duplicated operation: you cannot refund the same amount more than once for a transaction during the same day Refunds processed twice for the same amount on a specific transaction are blocked to prevent unintentional double-refunds.
005408 Due to repudiations against this transaction, you can not refund this amount.

Dispute errors

Result Code Result Message More information
003010 The total DebitedFunds settled cannot exceed the initial transaction DebitedFunds available for settlement
003011 The total Fees settled cannot exceed the initial transaction Fees available for settlement
003012 The repudiation has already been successfully settled

Card input errors

Result Code Result Message More information Test amount
105101 Invalid card number The card number given doesn’t match the real number of the card 333.14
105102 Invalid cardholder name The card holder name given doesn’t match the real owner of the card
105103 Invalid PIN code The Personal Identification Number code is invalid. The user should check card information and retry. 333.55
105104 Invalid PIN format The Personal Identification Number format is invalid. The user should check card information and retry

Transaction refused

Result Code Result Message More information Test amount
101101 Transaction refused by the bank (Do not honor) The error "Do not honor" is a message from the bank. You could get it for several raisons: Maximum amount spent per month has been reached on this card // Maximum amount spent on internet per month has been reached on this card // No more funds on bank account 333.05 (or use the CVV code 999)
101102 Transaction refused by the bank (Amount limit) You will get this error if the user reached a bank amount limit. It could be: Maximum pre authorized amount reached // Maximum amount spent per month has been reached on this card // Maximum amount spent on internet per month has been reached on this card 333.51
101103 Transaction refused by the terminal The terminal refusal may be linked to the user's card. The user should try to use an alternative card/payment method. 333.58
101104 Transaction refused by the bank (card limit reached) 333.60
101105 The card has expired
101106 The card is inactive The card is not active accourding to the bank and can therefore not be used
101108 Transaction refused: the Debited Wallet and the Credited Wallet must be different Funds cannot be transferred to the same e-wallet. Try to move the funds to a different e-wallet.
101109 The payment period has expired Bankwires payin expire after one month if the funds has not been received by MANGOPAY within this time
101110 The payment has been refused Due to a bank wire issue, the bank transfer has been declined or cancelled. Please try again.
101410 The card is not active The card has been disabled on Mangopay and is no longer useable
101111 Maximum number of attempts reached Too much attempts for the same transaction 333.38
101112 Maximum amount exceeded This is a card limitation on spent amount
101113 Maximum Uses Exceeded Maximum attempts with this cards reached. You must try again after 24 hours
101115 Debit limit exceeded This is a card limitation on spent amount 333.61
101116 Debit transaction frequency exceeded The number of authorised daily transactions has been exceeded. Please contact our support to adjust the number of daily transactions.
101118 An initial transaction with the same card is still pending
101119 Invalid or missing bank details The payout cannot be performed because the required banking information is invalid or missing
101025 The banking alias is not active The pay-in to the ibanized wallet failed because the Banking Alias is not active.
001505 The PayIn DebitedFunds can't be higher than the PreAuthorization remaining amount
002996 Blocked due to User Balance limitations (maximum owned amount reached)
101199 Transaction refused The transaction has been refused by the bank. Contact your bank in order to have more information about it

PayPal errors

Result Code Result Message More information
201001 PayPal account balance insufficient
201002 PayPal related payment instrument declined
201003 PayPal transaction approval has expired
201004 PayPal account's owner has not approved payment
201005 Shipping address is invalid
201051 This transaction has been refused by PayPal risk
201052 PayPal account is restricted
201053 PayPal account locked or closed
205001 Paypal Data validation error Please ensure that you are sending the right data. One of the required parameters may be either missing or invalid.

SecureMode / 3DSecure errors

Result Code Result Message More information
101399 SecureMode: 3DSecure authentication is not available 3DSecure is not available. Please contact our support to unblock the situation.
101304 SecureMode: The 3DSecure authentication session has expired
101303 SecureMode: The card is not compatible with 3DSecure
101302 SecureMode: The card is not enrolled with 3DSecure
101301 SecureMode: 3DSecure authentication has failed
101305 SecureMode: Soft decline Strong customer authentication is required in order to be able to proceed to payment
101306 SecureMode: 3DSecure authentication requested

Tokenization / Card registration errors

Result Code Result Message More information
001599 Token processing error The token has not been created as there was a problem - check that you sent all the correct parameters.
105299 Token input Error This is a generic error meaning that we got an error when submitting the token to the bank. It is usually returned because there was a too long time between the card registration request and the first action done with this card. Indeed, you have 20min maximum to create the first Pre-auth or Payin
105202 Card number: invalid format This error is returned in case the card number formate is wrong (on card registration)
105203 Expiry date: missing or invalid format This error is returned in case the expiry date is wrong (on card registration)
105204 CVV: missing or invalid format This error is returned in case the CVV is wrong (on card registration)
105205 Callback URL: Invalid format This error is returned in case the ReturnURL is wrong on CardRegistration process
105206 Registration data : Invalid format This error is returned in case the data sent to the tokenization server is not the right. You can get this error when you are trying to edit the CardRegistration Object with the RegistrationData(got from the tokenization server)

The following errors may be received by our PSP when POSTing the card data to the CardRegistrationURL

Result Code Result Message More information Test amount
02625 Invalid card number
02626 Invalid date. Use MMYY format
02627 Invalid CCV number
02628 Transaction refused Invalid URL return field
02101 Internal Error There is an issue on the tokenization server (PSP side). Please check the resolution on http://status.mangopay.com/
02632 Method GET is not allowed Your Payment form has to use POST method on Tokenization Server
09101 Username/Password is incorrect Please ensure that you are sending the right registration data.
09102 Account is locked or inactive
01902 This card is not active 333.12
02624 Card expired 333.33
09104 Client certificate is disabled
09201 You do not have permissions to make this API call
02631 Delay exceeded Too much time taken from the creation of the CardRegistration object to the submission of the Card Details on the Tokenizer Server

Specific JS Kit card registration errors

Result Code Result Message More information Test amount
009999 Browser does not support making cross-origin Ajax calls 333.57
001596 An HTTP request was blocked by the User's antivirus Getting the token from Payline failed due to the HTTP call being blocked by an anti-virus/plugin/extension - for example, this is known to happen with Kaspersky if the "Safe Money" option is activated
001597 An HTTP request failed
001598 A cross-origin HTTP request failed
001599 Token processing error Getting the token from Payline failed as no token data was received - most likely, the HTTP call failed for some reason - a timeout or anti-virus/plugin/extension may have blocked it
101699 CardRegistration should return a valid JSON response Finishing card registration with MANGOPAY API failed as a valid JSON response wasn't received for some reason
105204 CVV_FORMAT_ERROR The CVV is missing or not the required the length
105203 PAST_EXPIRY_DATE_ERROR or EXPIRY_DATE_FORMAT_ERROR The expiry date is not in the future
105202 CARD_NUMBER_FORMAT_ERROR The card number is not a valid format

Transaction fraud issue

Result Code Result Message More information Test amount
008999 Fraud policy error
008001 Counterfeit Card Fake card detected by the bank. The user should contact his/her bank to unblock the situation.
008002 Lost Card A "lost card" error is a rule carried by the bank which deactivate a card due to too many payments (or attempts). In Sandbox, just choose another card, this one will be reactivated soon (the day after). In Production, the card is blocked for the day or concidered as fraudulent by the bank
008003 Stolen Card Similar to 008002
008004 Card bin not authorized This card has been blocked by our fraud department. Please contact our support team or use a different card
008005 Security violation This card has abnormal behavior and has been blocked by our fraud department. Please contact our support or use a different card. 333.63
008006 Fraud suspected by the bank This card has abnormal behavior and has been blocked by the issuing bank. The user should contact his/her bank or use a different card. 333.34
008007 Opposition on bank account (Temporary) The card has temporarily been blocked on our side. Please try again later
008500 Transaction blocked by Fraud Policy This payment does not comply with our anti-fraud rules. Please contact our support team to solve the issue.
008501 Transaction refused due to blocked Country The payout cannot be performed because the target country is not authorized
008502 Transaction refused due to blocked IBAN The payout cannot be performed because the target bank account is not authorized
008503 Transaction refused due to blocked BIC The payout cannot be performed because the target bank is not authorized
008504 Amount of the transaction exceeded the amount permitted
008505 Number of accepted transactions exceeded the velocity limit set Credit/debit cards are limited to 10 payments per day for security reasons. Please try again in 24 hours.
008506 Unauthorized IP address country
008507 Cumulative value of transactions exceeded
008508 Unauthorized Card issuer country
008509 Number of bank cards allowed is exceeded
008510 Number of clients per card is exceeded
008511 The 3DSecure authentification has failed due to supplementary security checks Anti-fraud rules have triggered a supplementary 3DSecure authentication and this authentication has failed
008512 IP location different than card issuer country
008513 Number of device fingerprints allowed is exceeded
008514 Unauthorized Card BIN
008515 Authentication not available: do not benefit from liability shift 3DSecure is not available on this transaction. Liability shift has been rejected by the issuing bank. The user should contact his/her bank to solve this problem and allow the liability shift.
008516 Transaction refused due to blocked GB account The payout cannot be performed because the target bank account is not authorised
008517 Transaction refused due to blocked US account The payout cannot be performed because the target bank account is not authorised
008518 Transaction refused due to blocked CA account The payout cannot be performed because the target bank account is not authorised
008519 Transaction refused due to blocked OTHER account The payout cannot be performed because the target bank account is not authorised
008600 Wallet blocked by Fraud policy
008700 User blocked by Fraud policy This user does not comply with our anti-fraud rules. Please contact our support team to solve the issue.

Technical errors

Result Code Result Message More information Test amount
009103 PSP configuration error 333.03
009199 PSP technical error The error code is returned in the following cases:
  • Card is not supported by Mangopay
  • Amount is higher than the maximum amount per transaction
  • Operation doesn’t fit to your Mangopay account settings
  • Use of a non-3DSecure test card for a payment which requires 3DSecure
  • The Client's technical email is more than 40 characters long.
 333.94
009499 Bank technical error The Bank has denied the payment for unknown reasons. The user should contact his/her bank for more information. 333.91
009999 Technical error
009101 PSP timeout please try later
101202 Bank not supported for Giropay The user's bank does not support Giropay payments.

Payout error codes

  • If your payout is successfully treated (your payout becomes SUCCEEDED), it can later be reaccredited for a variety of reasons.
  • In this case, the payout stays as "SUCCEEDED" but a new transaction is created, which will be a Refund of the original Payout (in the same way you can have a refunded Payin except the difference is that its not client driven).
  • In this case, as for payin refunds, you’ll have 2 fields within RefundReason -> RefundReasonMessage and RefundReasonType. Possible RefundReason are: BANKACCOUNT_INCORRECT, BANKACCOUNT_HAS_BEEN_CLOSED, OWNER_DOT_NOT_MATCH_BANKACCOUNT, WITHDRAWAL_IMPOSSIBLE_ON_SAVINGS_ACCOUNTS. This will usually be accompanied by a custom message in the RefundReasonMessage field
Result Code Result Message More information
121999 Generic withdrawal error --------
121001 The bank wire has been refused The bankwire has been refused by MGP or cancelled by the user. You should contact us to unblock the situation and allow the bankwire towards MGP.
121002 The author is not the wallet owner --------
121003 or 001001 Insufficient wallet balance --------
121004 Specific case: please contact our Support Team --------
121005 Refused due to the Fraud Policy --------
121006 The associated bank account is not active --------
121007 The author is not the bank account owner --------
121008 The request for instant payment cannot be successful due to ineligibility --------
121012 Inapproriate bank account type used The PayOut has been rejected by MANGOPAY’s teams due to an irrelevant BankAccountType used (e.g., “OTHER” instead of “IBAN”).
002997 Blocked due to KYC limitations (maximum debited or credited amount reached) The user needs to be KYC verified (more info)
002998 Blocked due to the Bank Account Owner’s KYC limitations (maximum debited or credited amount reached) The bank account needs to be KYC verified (more info)
002999 Blocked due to a Debited User’s KYC limitations (maximum debited or credited amount reached) One of the user’s who has contributed to the wallet being debited needs to be KYC verified (more info)
130001 The client's settings are incorrectly configured for instant payout --------
130002 The amount requested is greater than the authorised amount Threshold activation: the amount requested is greater than the instant payment threshold.

On-demand activation: the amount requested is greater than the threshold above which MANGOPAY carries out a manual verification.
130003 The user is not KYC validated --------
130004 The user is blocked by MANGOPAY’s fraud policy --------
130005 One or more required parameters are missing or incorrect. An incorrect resource ID also produces this kind of error For example, the BankAccount address is not a sub-object (v2.01), or there are incorrect or missing parameters in the body.
130006 Technical error; please try again later --------
130007 The destination bank is not reachable --------
130008 Duplicate transaction identified Instant payouts are limited to one instant payout of the same amount to the same bank account per 24 hours.
130009 The destination IBAN is not valid --------
130010 Generic operation error --------

KYC document errors

In case we could not validate a KYC document, you may be able to obtain more information about the reason why via two parameters returned by the API when you call the endpoint View a KYC Document.

Identity proof

  • For the document type IDENTITY_PROOF , the parameter Flags may contain one or more error codes, which are explained below.
Flags Description
009000 The document is suspected to be fraudulent :
  • The account will remain blocked until reception of a valid ID proof (document with better visual quality or a different ID proof)
  • Our Fraud team is checking all related transactions
009001 Fonts of the document don’t match the expected ones
009002 Picture of person is altered
009003 Document is partially or totally covered
009004 Document is blurred
009005 Cut-off document (MRZ band, …)
009006 Glare on photo. Please make sure to submit a perfectly readable document without a flash on it.
009007 Incorrect side of the document was submitted
009008 Two different documents were uploaded at the same time
009009 Document not accepted (deprecated since June 13th, 2022). Please contact our Support team.
009010 No document in image
009011 Photo is too dark
009012 Document is damaged
009013 A punched hole is present
009014 Corner has been physically cut off, please make sure document is valid
009015 Document contains severely diminished colors (due to resolution issues, liquid scan, or washed out background for instance)
009016 Glare obscuring a security chip
009017 Some features are obscured, please check your document quality
009018 Back of document is needed for processing
009019 Mangopay currently does not support that type of document. Please see our list of supported documents here
009020 Document owner is under the age of 18 years old
009021 Document has expired. Please make sure to submit an up-to-date document
009022 first_name does not match between declared information and extracted information.
  • For a Natural User, declared FirstName must match with the firstname extracted from ID document
  • For a Legal User, declared LegalRepresentativeFirstName must match with the firstname extracted from ID document
009023 last_name does not match between declared information and extracted information.
  • For a Natural User, declared LastNameName must match with the lastname extracted from ID document
  • For a Legal User, declared LegalRepresentativeLastName must match with the lastname extracted from ID document
Note that for French ID document we do support spouse_name, widow_name or alias_name as declared LastName (or LegalRepresentativeLastName)
009024 Document information is not readable because the image resolution is too low (please note that prior June 13th, 2022, the 009009 error was returned)
009025 Document information is not readable because the image is in black and white (rather than in color)
009100 Please contact our Support team for a further explanation about the issue

Legal documents

  • For the document types REGISTRATION_PROOF, ARTICLES_OF_ASSOCIATION, and SHAREHOLDER_DECLARATION the RefusedReasonType may contain further information. Additional information may also be available in the parameter RefusedReasonMessage.
Refused Reason Type REGISTRATION_PROOF ARTICLES_OF_ASSOCIATION SHAREHOLDER_DECLARATION
DOCUMENT_UNREADABLE A clear copy of your Up-to-date Extract from the Companies Register is required. The one provided is not clear enough A clear copy of Up-to-date Articles of Association is required. The one provided is not clear enough A clear copy of Up-to-date shareholder declaration is required. The one provided is not clear enough
DOCUMENT_NOT_ACCEPTED Document is not acceptable, it doesn't fit the KYC requirements guideline agreed with us Document is not acceptable, it doesn't fit the KYC requirements guideline agreed with us Document is not acceptable, it doesn't fit the KYC requirements guideline agreed with us
DOCUMENT_HAS_EXPIRED
  • Document is outdated (more than 3 months)
  • A recent copy of Up-to-date Extract from the Companies Register is required (maximum 3 months old)
  • Document is outdated
  • A copy of Up-to-date and signed Articles of Association (which include the last modifications made) is required
 N/A
DOCUMENT_INCOMPLETE
  • A recent copy of Up-to-date Extract from the Companies Register is required
  • All the pages of the document need to be provided
  • Please add to this extract, the extract of the company president in order to identify the legal representative registered
  • The full copy of the Up-to-date Articles of Association is required (all the pages signed of the document need to be provided)
  • Please resubmit this document together with the statutes of the association in the same package. The registered legal representative does not seem to be one of the persons authorised to represent the association
  • Please resubmit these articles of association together with the latest minutes of the General Assembly stipulating the current officers of the association, as we cannot identify the registered legal representative.
  • Date, name or signature is missing
  • Document was left blanked
  • Missing information in the table
  • Important to know who INDIRECTLY own the company if a holding company has the first level ownership
DOCUMENT_MISSING
DOCUMENT_DO_NOT_MATCH_USER_DATA We cannot identify the legal representative registered, please proceed to the change or submit a proxy with this extract
  • The company or organization indicated on the document does not correspond to the one registered
  • For oganization, please change the registered legal representative to a natural person authorised to represent the association (president, secretary, treasurer)
  • The company / organization indicated on the document does not correspond to the one registered
  • The informations submitted do not match with the Articles of Association
SPECIFIC_CASE Depends on the specific message Depends on the specific message Depends on the specific message
DOCUMENT_FALSIFIED The information on the document seems to be fraudulent or inconsistent The information on the document seems to be fraudulent or inconsistent The information on the document seems to be fraudulent or inconsistent
UNDERAGE_PERSON

UBO declaration errors

  • When an UBO declaration is INCOMPLETE, it is possible to modify / add information.
  • When it is in REFUSAL : it will be necessary to make a new UBO declaration.
Refused Reason Type More information
MISSING_UBO We miss some people in you declaration.

ex: in the statutes we have 2 shareholders having 50% and 50%, if only one is indicated, it is a missing UBO
WRONG_UBO_INFORMATION Name, first name, or other parameters are incorrectly entered.
UBO_IDENTITY_NEEDED We need the UBO ID.
SHAREHOLDERS_DECLARATION_NEEDED The statutes are silent, so we cannot verify if the information provided in the UBO is correct: We need a shareholder declaration document
ORGANIZATION_CHART_NEEDED In case of a complex holding architecture we need the organization chart
DOCUMENTS_NEEDED We are waiting the statutes and / or proof of registration to verify that all is correct.
DECLARATION_DO_NOT_MATCH_UBO_INFORMATION The information provided does not match the information we have on the UBO.

Mandates errors

The table below lists the range of statuses that can be applied to a Direct Debit mandate, along with the corresponding description of when that status applies.

Result Code Result Message More information
001801 The bank account has been closed
001802 The bank details supplied were incorrect
001803 Direct debit is not enabled for this bank account
001804 The user has disputed the authorisation of the mandate
001805 The user has cancelled the mandate
001806 The client has cancelled the mandate
001807 User has let the mandate session expire without confirming
001024 Author is not the Mandate owner
001830 There are insufficient funds in the bank account
001831 Contact the user
001832 The payment has been cancelled
001833 The Status of this Mandate does not allow for payments
001834 The user has disputed the payment
009999 Technical error
001835 The mandate has expired No collection attempts were made against the mandate for over 13 months. As a result, it has expired, is inactive, and no further collections can be taken against it
001836 The mandate has been submitted to the user’s bank The mandate has been submitted to the customer's bank to set up against their bank account
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