All error codes

Success
The 000000 result code indicates a successful outcome.

The client API access is not active
The API access of the platform is not active.

Generic Operation error
An incident or connection issue has occurred and closed all transactions.

Technical error
Technical error.

User owning debited wallet is closed and cannot transfer to another wallet

The transaction is requested from a wallet belonging to a closed user and is therefore refused.

User owning credited wallet is closed and and cannot receive funds from another wallet

The transaction is targeting a wallet belonging to a closed user and is therefore refused.

Users with category PAYER cannot make transfers to other users with category PAYER.
The action was refused because the user is a Payer, not an Owner.

Blocked due to User Balance limitations (maximum owned amount reached)
The payout was blocked due to user balance limitations.

Blocked due to KYC limitations (maximum debited or credited amount reached)
The payout was blocked due to KYC limitations in terms of credited or debited amount.

Blocked due to the Bank Account User’s KYC limitations (maximum debited or credited amount reached)
The payout has been refused refused because the bank account owner is not verified.

Blocked due to a Debited User’s KYC limitations (maximum debited or credited amount reached)
The payout was blocked due to KYC limitations in terms of credited or debited amount.

Token processing error
The token for the card wasn’t created.

Invalid card number
The given card number doesn’t match the real number of the card.

Invalid cardholder name
The given card holder’s name doesn’t match the name of the owner of the card.

Invalid PIN code
The PIN (”personal identification number”) is invalid.

Invalid PIN format
The format of the personal identification number is not valid.

Card number: invalid format
The card number’s format provided for the card registration is invalid.

Expiry date: missing or invalid format
The card’s expiry date information provided for the card registration is either invalid or missing.

CVV: missing or invalid format
The card verification code information provided for the card registration is either invalid or missing.

Callback URL: Invalid format
The ReturnURL parameter value is invalid in the card registration.

Registration data : Invalid format
The RegistrationData provided for the card registration is invalid.

Token input Error
An error occurred when submitting the token to the bank.

CardRegistration error
The card registration failed.

Unsufficient wallet balance
The wallet does not contain enough funds to process the transaction.

Author is not the wallet owner
The user Id used as Author has to be the wallet owner

Unsufficient balance for this emoney owner
The transaction failed due to insufficient balance for the e-money owner.

Transaction amount is higher than maximum permitted amount
The pay-in cannot be processed because the amount is higher than the maximum permitted amount.

Transaction amount is lower than minimum permitted amount
The transaction cannot be performed because the amount is lower than the minimum permitted amount.

Invalid transaction amount
The end user’s bank has rejected the transaction.

CreditedFunds must be more than 0 (DebitedFunds can not equal Fees)
The debited funds must be greater than the fees.

Transaction refused: the Debited Wallet and the Credited Wallet must be different
Funds cannot be transferred to the same wallet.

PSP timeout please try later
PSP timeout please try later.

PSP configuration error
PSP configuration error

PSP technical error
The pay-in failed due to a technical error linked to the PSP.

Bank technical error
The Bank has denied the payment for unknown reasons.

Transaction refused by the bank (Do not honor)
The transaction has been refused due to restrictions on the issuing bank side.

The payment period has expired
The period allowed for the user to complete the payment has ended.

Maximum number of attempts reached
The pay-in is blocked due to too many attempts for the same transaction.

Transaction refused
The transaction has been refused by the bank.

Author is not the card owner
The pay-in failed because the author is different from the card owner.

Transaction refused by the bank (Amount limit)
The card has reached the amount limit set by the issuing bank.

Transaction refused by the terminal
Transaction refused by the terminal.

Transaction refused by the bank (card limit reached)
The card limit has been reached.

The card has expired
The pay-in failed because the card has expired.

The card is inactive
The pay-in failed because the card is inactive according to the issuing bank.

Maximum amount exceeded
The card has reached the amount limit set by the issuing bank.

Maximum amount exceeded
The card has reached the amount limit set by the issuing bank.

Debit limit exceeded
The spent amount limit set by the bank has been reached.

Debit transaction frequency exceeded
The maximum number of authorized daily transactions has been exceeded.

An initial transaction with the same card is still pending
The pay-in failed because another transaction with the same card is still pending.

The card is not active
The card has been disabled on Mangopay and can no longer be used.

The 3DS authentification has failed due to supplementary security checks
The pay-in failed due to supplementary security checks preventing 3DS authentication.

Authentication not available: do not benefit from liability shift
3DSecure is not available on this transaction. Liability shift has been rejected by the issuing bank.

SecureMode: 3DSecure authentication has failed
The 3DSecure authentication has failed.

Secure mode: The card is not enrolled with 3DSecure
The 3DSecure feature is not enabled for this card.

Secure mode: The card is not compatible with 3DSecure
The 3DSecure feature is not supported for this card.

Secure mode: The 3DSecure authentication session has expired
The 3DSecure authentication session has expired.

SecureMode: Soft decline
Strong customer authentication is required in order to be able to proceed to the payment due to soft decline.

Secure mode: 3DSecure authentication is not available
The 3DSecure feature is not available.

The PayIn DebitedFunds can’t be higher than the PreAuthorization remaining amount
The captured funds amount cannot be higher than the preauthorization remaining amount.

User has not been redirected
The pay-in failed because the user has not been redirected to the payment page.

User canceled the payment
The pay-in failed because the user canceled the payment.

User is filling in the payment card details
The user is still on the payment page.

User has not been redirected then the payment session has expired
The pay-in failed because the user wasn’t redirected to the payment page.

User has let the payment session expire without paying
The user has let the payment session expire.

The user does not complete transaction
The user didn’t provide all the information.

The transaction has been cancelled by the user
The transaction has been canceled by the end user.

The payment has been refused
The bank transfer has been declined or canceled due to a bank wire issue.

RedirectURL page embedded

The payment failed because the redirect URL is embedded in a page.

RedirectURL already processed

The payment failed because the redirect URL has already been processed.

Bank not supported

The payment failed because the selected bank is not supported.

User not recognized

The payment failed because the user is not recognized by the bank.

Authentication method not supported

The payment failed because the authentication method selected is not supported.

Invalid user credentials

The payment failed due to invalid user credentials.

Parallel session detected

The payment failed due to another session being open for the user.

User blocked by bank

The payment failed because the user has been blocked by their bank.

User denied by bank

The payment failed because the user is not authorized to perform this action.

The banking alias is not active
The pay-in to the ibanized wallet failed because the Banking Alias is not active.

Author is not the Mandate owner
The pay-in failed because the author is not the mandate owner.

The bank account has been closed
The bank account for the mandate has been closed.

The bank details supplied were incorrect
The mandate cannot be created because the bank account is incorrect.

Direct debit is not enabled for this bank account
The mandate cannot be created because direct debit is not supported for this bank account.

The user has disputed the authorisation of the mandate
The pay-in failed because the user has contested the authorization of the mandate.

The user has cancelled the mandate
The mandate has been canceled by the end user.

The client has cancelled the mandate
The mandate has been canceled by the platform.

User has let the mandate session expire without confirming
The mandate wasn’t confirmed and has expired

There are insufficient funds in the bank account
The pay-in failed due to insufficient funds in the bank account.

Contact the user
The pay-in failed for an unknown reason. The end user should be contacted.

The payment has been cancelled
The pay-in failed because the end user canceled it.

The Status of this Mandate does not allow for payments
The pay-in failed due to the status of the corresponding mandate.

The user has disputed the payment
The user requested a chargeback for this payment.

The mandate has expired
The pay-in failed because the corresponding mandate is expired.

The mandate has been submitted to the user’s bank
The mandate has been submitted to the user’s bank.

Invalid PaymentData
The PaymentData provided for the Google Pay pay-in is not valid

AdditionalData format error
The AdditionalData value is not the expected format, not complete, or not present.

PayPal account balance insufficient
The pay-in failed due to insufficient funds in the PayPal account.

PayPal related payment instrument declined
PayPal related payment instrument declined.

PayPal transaction approval has expired
The pay-in failed because the PayPal account owner did not confirm the payment.

PayPal account’s owner has not approved payment
The pay-in failed because the PayPal account owner rejected the payment.

Shipping address is invalid
The shipping address is not valid.

This transaction has been refused by PayPal risk
The transaction has been refused by PayPal risk.

PayPal account is restricted
The PayPal account is restricted.

PayPal account locked or closed
The PayPal account is locked or closed.

Data validation error
One of the required parameters may be missing or invalid.

Transaction has already been successfully refunded
The transaction has already been successfully refunded.

The transaction cannot be refunded (max 11 months)
The initial transaction occurred more than 11 months ago

No more refunds can be created against this transaction
No more refunds can be created against this transaction.

The initial transaction occured less than 7 days ago A direct debit pay-in cannot be refunded within 7 calendar days of the pay-in CreationDate.

The refund cannot exceed initial transaction amount
The amount of the refund exceeds the amount of the initial transaction.

The refunded fees cannot exceed initial fee amount
The refund fees amount exceeds the initial transaction fees.

Balance of client fee wallet unsufficient
The refund failed because the fees exceeds the balance of the Fees Wallet.

Another refund for this transaction is still pending.
Another refund for this transaction is still pending.

Duplicated operation: you cannot reimburse the same amount more than once for a transaction during the same day.
The refund failed because the same amount as already been refunded in the last 24 hours for the initial transaction.

Due to repudiations against this transaction, you can not refund this amount.
The refund failed because the pay-in is already being disputed.

The total DebitedFunds settled cannot exceed the initial transaction DebitedFunds available for settlement
The settlement transfer failed due to a debited funds Amount exceeding the debited funds of the initial transaction.

The total Fees settled cannot exceed the initial transaction Fees available for settlement
The settlement transfer failed due to a fees Amount exceeding the fees of the initial transaction.

The repudiation has already been successfully settled
The settlement transfer failed because the repudiation has already been settled.

Conversion could not be debited from wallet
The funds could not be withdrawn from the debited wallet.

Conversion failed during conversion operation
The funds could not be converted.

Conversions while market is closed are not enabled. Contact your support to activate this feature.
The conversion failed because FX markets were closed and off-market trading is not enabled.

Transaction blocked by Fraud Policy
This payment does not comply with Mangopay’s anti-fraud rules.

Transaction refused due to blocked Country
The payout cannot be performed because the target country is not authorized.

Transaction refused due to blocked IBAN
The payout cannot be performed because the target IBAN bank account is blocked.

Transaction refused due to blocked BIC
The payout cannot be performed because the target bank is not authorized.

Amount of the transaction exceeded the amount permitted
The transaction amount exceeds the permitted amount.

Number of accepted transactions exceeded the velocity limit set
Credit/debit cards are limited to 10 payments per day for security reasons.

Unauthorized IP address country
The pay-in failed because the IP address is located in an unauthorized country.

Cumulative value of transactions exceeded
The pay-in failed because the cumulative value of transactions is exceeded.

Wallet blocked by Fraud policy
The wallet has been blocked because it doesn’t comply with Mangopay’s anti-fraud rules.

User blocked by Fraud policy
The user has been blocked because of Mangopay’s anti-fraud rules.

Suspicion of fraud
The transaction failed due to a suspicion of fraud.

Counterfeit Card
The pay-in failed because the issuing bank declared the card as a counterfeit.

Lost Card
The pay-in failed because the issuing bank declared the card as lost.

Stolen Card
The pay-in failed because the issuing bank declared the card as stolen.

Card bin not authorized
This card has been blocked by Mangopay’s Fraud team.

Security violation
The card has been blocked due to abnormal behavior.

Fraud suspected by the bank
The card has been blocked by the issuing bank due to abnormal behavior.

Opposition on bank account (Temporary)
The card has temporarily been blocked on Mangopay’s side.

Pay-in failed: the issuing bank reports that the bank account linked to this card does not exist.
The issuer indicates the account linked to this card no longer exists, perhaps because it has been closed.

Unauthorized Card issuer country
The card issuer is domiciled in an unauthorized country.

Number of bank cards allowed is exceeded
The number of cards allowed is exceeded.

Number of clients per card is exceeded
The number of clients per card is exceeded.

IP location different than card issuer country
The IP location is different from the country the card issuer is domiciled in.

Number of device fingerprints allowed is exceeded
The pay-in failed because the number of cards for this fingerprint is exceeded.

Unauthorized Card BIN
The card BIN is not authorized.

Transaction refused due to blocked GB account
The payout cannot be performed because the target GB bank account is blocked.

Transaction refused due to blocked US account
The payout cannot be performed because the target US bank account is blocked.

Transaction refused due to blocked CA account
The payout cannot be performed because the target CA bank account is blocked.

Transaction refused due to blocked OTHER account
The payout cannot be performed because the target OTHER bank account is blocked.

Invalid or missing bank details
The payout cannot be performed due to missing or invalid banking information.

The bank wire has been refused
The bank wire has been refused by Mangopay or canceled by the end user.

The author is not the wallet owner
The payout author is not the corresponding wallet owner.

Insufficient wallet balance
The wallet does not contain enough funds to process the payout.

Specific case: please contact our Finance Team
The payout failed due to a specific issue.

Refused due to the Fraud Policy
The payout failed because it didn’t comply with Mangopay anti-fraud rules.

The associated bank account is not active
The bank account targeted by the payout is inactive.

The author is not the bank account owner
The payout author is not the corresponding bank account owner.

Payout expired before processing
The payout request expired before it could be processed.

Remitter or beneficiary identified as requiring further analysis
The payout was refused because further analysis of the payout author or bank account owner is required following routine screening.

Inapproriate bank account type used

The payout has been rejected by Mangopay’s team because the bank account is not of the correct type.

Generic withdrawal error
Generic withdrawal error.

The client’s settings are incorrectly configured for instant payout
The Instant Payment feature is not activated for the platform.

The amount requested is greater than the authorised amount
The payout failed because the requested amount is higher than the authorized amount.

The user is not KYC-validated
The Instant Payment has been refused because the user is not verified.

The user is blocked by Fraud policy
The instant payment is refused because the user has been blocked by Mangopay’s policy.

One or several required parameters are missing or incorrect. An incorrect resource ID also raises this kind of error.
One or several required parameters are missing or incorrect. An incorrect resource ID also raises this kind of error.

technical error, please try again later
A technical error occurred.

Destination Bank is not reachable
The bank to which the payout is made is not reachable.

Duplicate transaction identified
An instant payment has already been made to the same bank account for the same amount in the last 24 hours.

The destination IBAN is not valid
The payout failed because the IBAN of the bank account is not valid.

Generic operation error
Generic operation error

Manual review required - not compatible with payout mode requested
A manual review is required for this payout, so the INSTANT_PAYMENT_ONLY value for PayoutModeRequested cannot be processed.

There was an error validating your report request
The report couldn’t be validated.

There was an error executing your report request
The report couldn’t be executed.